"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
25件の返信
Seller_OvL8C4BJWiuS9
Do you use FBA or FBM? Sometimes those are adjustments to your package dimensions for returns.
Seller_FufI331lPupx8
Can I get any help mods? Case ID 15504675551. Now transferred with no way to contact for an update.
Seller_Sram36TnVt73c
Are you clicking on the charged amount numbers?
Usually that will give you more details on the charge.
Seller_FufI331lPupx8
How do I get help with this case? Still "transferred" and no response for nearly a week.
Connor_Amazon
Hi @Seller_FufI331lPupx8
Connor from Amazon here, thanks for reaching out to us today.
I escalated case 15504675551 to my partner team and they will be reaching out to you directly with some more information.
I will be here if you need assistance. We appreciate your patience.
-Connor
Seller_0lz1cDKIvLRh4
I have been chaqrged over 7000.00 dollars since the end of Fed. under Other. You cant click on it to see more details. Ive called numerous times they say they cant see it on their end. Ive opened 4 cases even sent screenshots. They all get transferred with no response. I dont use FBA. Its crazy. Im losing money and cant get answers. Good Luck.
Seller_0lz1cDKIvLRh4
Been a month for me. Chats are just dropped. Calls say we don't know. I open 5 cases,all transfer. No answers anywhere
Seller_FufI331lPupx8
Connor-
No message ever received, no phone call made to us and NOW they say the case is RESOLVED. There is absolutely no support here.
Hello,
As we have not received a response from you within the last 72 hours, we will now close this case. In future, ensure to provide the requested information so we can assist you in a timely manner. If you have the requested information at some point in the future, create a new case using the current case ID, as reference, and it will be our pleasure to assist.
-- Original Message --
Hello from Amazon.com,
My name is Felisa from Amazon Seller Support and I am reaching out to you regarding your post to Amazon Seller Forums related to Case ID: 15504675551 for a charge to your account settlement period in the amount of $477.88 USD.
After reviewing the details of your concern, I have reached out to our internal team for an expedited review. I will attempt a phone call on Monday, July 8th with an update.
Thank you for selling with Amazon,
Felisa
Amazon.com Seller Support
Connor_Amazon
Hi @Seller_FufI331lPupx8
I have reached out to the team internally to let them know you are still waiting for a phone call.
Totally understand the frustration, I will have someone look into this right away.
I appreciate your patience,
Connor
