"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
25件の返信
Seller_OvL8C4BJWiuS9
Do you use FBA or FBM? Sometimes those are adjustments to your package dimensions for returns.
Seller_FufI331lPupx8
Can I get any help mods? Case ID 15504675551. Now transferred with no way to contact for an update.
Seller_0lz1cDKIvLRh4
I have been chaqrged over 7000.00 dollars since the end of Fed. under Other. You cant click on it to see more details. Ive called numerous times they say they cant see it on their end. Ive opened 4 cases even sent screenshots. They all get transferred with no response. I dont use FBA. Its crazy. Im losing money and cant get answers. Good Luck.
Seller_0lz1cDKIvLRh4
Been a month for me. Chats are just dropped. Calls say we don't know. I open 5 cases,all transfer. No answers anywhere
Seller_FufI331lPupx8
Connor-
No message ever received, no phone call made to us and NOW they say the case is RESOLVED. There is absolutely no support here.
Hello,
As we have not received a response from you within the last 72 hours, we will now close this case. In future, ensure to provide the requested information so we can assist you in a timely manner. If you have the requested information at some point in the future, create a new case using the current case ID, as reference, and it will be our pleasure to assist.
-- Original Message --
Hello from Amazon.com,
My name is Felisa from Amazon Seller Support and I am reaching out to you regarding your post to Amazon Seller Forums related to Case ID: 15504675551 for a charge to your account settlement period in the amount of $477.88 USD.
After reviewing the details of your concern, I have reached out to our internal team for an expedited review. I will attempt a phone call on Monday, July 8th with an update.
Thank you for selling with Amazon,
Felisa
Amazon.com Seller Support
Connor_Amazon
Hi @Seller_FufI331lPupx8
I have reached out to the team internally to let them know you are still waiting for a phone call.
Totally understand the frustration, I will have someone look into this right away.
I appreciate your patience,
Connor
Seller_FufI331lPupx8
Do you have any update on this? Never received a response
Connor_Amazon
Hi @Seller_FufI331lPupx8
I do see our partner team reached out to you via case 15632793031 few hours ago. This is still being worked on, I do appreciate your patience and I understand how frustrating can be.
I am here to help in case our partner team is not responding.
-Connor
Seller_FufI331lPupx8
They have not reached out, the message simply says the team continues to investigate. Is there anyway to get support within 24-48 hours OR even the same business week? 3 weeks and counting. This would be unacceptable service for buyers, if we sellers tried to avoid answering buyer messages.
Connor_Amazon
Hi @Seller_FufI331lPupx8
I just heard back from my partner team and they stated the following:
We confirmed the $477.88 charge from 6/25/24 is related to invoiced chargebacks on labels bought through Buy Shipping.
When you purchase shipping services, the carrier charges are based on the information you provide for the package. Carriers may charge or credit you after the package is shipped in the form of Carrier adjustments. These charges are caused by incorrect label information.
For more details please review case 15632793031.
Thank you for your patience,
Connor
