"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
25件の返信
Seller_OvL8C4BJWiuS9
Do you use FBA or FBM? Sometimes those are adjustments to your package dimensions for returns.
Seller_FufI331lPupx8
Can I get any help mods? Case ID 15504675551. Now transferred with no way to contact for an update.
Connor_Amazon
Hi @Seller_FufI331lPupx8
Connor from Amazon here, thanks for reaching out to us today.
I do see that case is being reviewed right now, if you don't hear from anyone in the next 3 business days, please respond back here so that I can take a closer look into this.
Thank you,
Connor
Seller_Sram36TnVt73c
Are you clicking on the charged amount numbers?
Usually that will give you more details on the charge.
Seller_FufI331lPupx8
How do I get help with this case? Still "transferred" and no response for nearly a week.
Connor_Amazon
Hi @Seller_FufI331lPupx8
Connor from Amazon here, thanks for reaching out to us today.
I escalated case 15504675551 to my partner team and they will be reaching out to you directly with some more information.
I will be here if you need assistance. We appreciate your patience.
-Connor
