"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
"Other" Fees
How do you actually get an explanation of the "other" fees on our transaction page? $477.88 charged today with NO REASON OR DETAILS. I have started a case that I expect will go nowhere, anybody see a huge "other" fee charged this morning?
25件の返信
Seller_OvL8C4BJWiuS9
Do you use FBA or FBM? Sometimes those are adjustments to your package dimensions for returns.
Seller_FufI331lPupx8
Can I get any help mods? Case ID 15504675551. Now transferred with no way to contact for an update.
Connor_Amazon
Hi @Seller_FufI331lPupx8
Connor from Amazon here, thanks for reaching out to us today.
I do see that case is being reviewed right now, if you don't hear from anyone in the next 3 business days, please respond back here so that I can take a closer look into this.
Thank you,
Connor
Seller_Sram36TnVt73c
Are you clicking on the charged amount numbers?
Usually that will give you more details on the charge.
Seller_FufI331lPupx8
How do I get help with this case? Still "transferred" and no response for nearly a week.
Connor_Amazon
Hi @Seller_FufI331lPupx8
Connor from Amazon here, thanks for reaching out to us today.
I escalated case 15504675551 to my partner team and they will be reaching out to you directly with some more information.
I will be here if you need assistance. We appreciate your patience.
-Connor
Seller_0lz1cDKIvLRh4
I have been chaqrged over 7000.00 dollars since the end of Fed. under Other. You cant click on it to see more details. Ive called numerous times they say they cant see it on their end. Ive opened 4 cases even sent screenshots. They all get transferred with no response. I dont use FBA. Its crazy. Im losing money and cant get answers. Good Luck.
