inactive account verification
Hello,
Can anyone help or provide guidance? We have an inactive account, and the system is asking for verification. We received an email instructing us to complete the verification by following a link. However, when we click the link, it takes us to a page that says the account is inactive and redirects us to enter bank account details. Our bank details are correct and have been accepted. We’ve tried entering two different bank accounts, and both were accepted, so the issue isn't with the bank account.
However, the system still says the account is inactive, and we can’t proceed. We’re unable to contact support through the Japanese account because the system keeps redirecting us to the "inactive account" page. We’re not sure what else we can do.
The account health shows 200, and it is not blocked, as we can see from our European store.
inactive account verification
Hello,
Can anyone help or provide guidance? We have an inactive account, and the system is asking for verification. We received an email instructing us to complete the verification by following a link. However, when we click the link, it takes us to a page that says the account is inactive and redirects us to enter bank account details. Our bank details are correct and have been accepted. We’ve tried entering two different bank accounts, and both were accepted, so the issue isn't with the bank account.
However, the system still says the account is inactive, and we can’t proceed. We’re unable to contact support through the Japanese account because the system keeps redirecting us to the "inactive account" page. We’re not sure what else we can do.
The account health shows 200, and it is not blocked, as we can see from our European store.
10件の返信
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Can you provide me the "when" part of your previous actions? Usually it takes some time for the system to get updated with your new information.
Ken
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Thank yo for the detailed information. I would like to suggest some troubleshooting.
Can you try to refresh the cache and try to re-login? And if that doesn't work, can you try to re-login with a different browser?
Ken
Seller_61A1oFG8bpRUg
Hi @Ken_Amazon
Yes, we also believe that this issue is on Amazon's side, possibly a technical error, because we are unable to do any of the things that Amazon support has recommended from our European store:
1. We cannot contact support from the Japanese account.
2. We can follow the link from the email to submit documents, but we are unable to submit them. The bank card is verified and in order. And we changed bank cards.
We don’t know what else to do, and we’re concerned that our European account might be blocked because our Japanese account is inactive.
Of course, we’ve tried using the mobile app, Safari, Google, and Microsoft Edge, but nothing helps.
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Thank you for your reply.
Please try and see if you can use this link to contact Seller Support.
Welcome to the Seller Central Technical Support Page!
(Please note that you will need to send your query in Japanese)
Ken
Seller_61A1oFG8bpRUg
Hi @Ken_Amazon
Thank you for your helping.
But i can't open the page - i've got next page...again...
"Inactive Account
Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.
Continue"
Alexandre
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Thank you for your reply.
Sorry to hear that the link isn't working for you.
It could be that the verification process is taking some time, so maybe you will have to wait a little more. I will keep an eye on your status, but if you can see any change on your side, can you give me an update?
Ken
Seller_61A1oFG8bpRUg
Hi @Ken_Amazon
Thank you.
We will wait because we don't know what else we can do. We have put the Japanese store into vacation mode, this is the only thing we can do.
We hope that the European store will not be desactivated.
Alexander
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Thank you for your reply.
I agree on changing the status to vacation mode just in case.
Let's keep in touch👍
Ken
