inactive account verification
Hello,
Can anyone help or provide guidance? We have an inactive account, and the system is asking for verification. We received an email instructing us to complete the verification by following a link. However, when we click the link, it takes us to a page that says the account is inactive and redirects us to enter bank account details. Our bank details are correct and have been accepted. We’ve tried entering two different bank accounts, and both were accepted, so the issue isn't with the bank account.
However, the system still says the account is inactive, and we can’t proceed. We’re unable to contact support through the Japanese account because the system keeps redirecting us to the "inactive account" page. We’re not sure what else we can do.
The account health shows 200, and it is not blocked, as we can see from our European store.
inactive account verification
Hello,
Can anyone help or provide guidance? We have an inactive account, and the system is asking for verification. We received an email instructing us to complete the verification by following a link. However, when we click the link, it takes us to a page that says the account is inactive and redirects us to enter bank account details. Our bank details are correct and have been accepted. We’ve tried entering two different bank accounts, and both were accepted, so the issue isn't with the bank account.
However, the system still says the account is inactive, and we can’t proceed. We’re unable to contact support through the Japanese account because the system keeps redirecting us to the "inactive account" page. We’re not sure what else we can do.
The account health shows 200, and it is not blocked, as we can see from our European store.
10件の返信
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Can you provide me the "when" part of your previous actions? Usually it takes some time for the system to get updated with your new information.
Ken
Seller_61A1oFG8bpRUg
We added a bank card 10 days ago. Then we completed the video verification last Wednesday. We were confirmed that everything is fine and the account is active. We can see that the Japanese account is active in our European store. However, when we try to access the Japanese account, the system says it is inactive, and there is no way to contact support through the account because the system keeps redirecting us to the inactive account page. We also keep receiving emails asking us to complete the verification. When we click the link in the email, it again leads us to the page saying the account is inactive.
Seller_61A1oFG8bpRUg
We have this note in Acount overview
"You currently have limited access to Amazon selling services.
Your account has been deactivated due to inactivity. In order to reactivate your account, we need to verify your identity again. You will need the following documents to complete the verification process.
Information about your business, if applicable
One government-issued photo ID
One bank account or credit card statement
Business licence, if applicable.
You can start the verification by clicking the "Reactivate Account" link below. Do not submit multiple applications. Submitting multiple applications may delay your reactivation process.
Use "Check Reactivation Status" to check if you have already submitted an application. If there are no applications listed, then click the "Reactivate Account" link to start reactivation.
Reactivate Account
Japan"
And when we click "Reactivate acount" we have next page
"Inactive Account
Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.
Continue"
And when we move on next page we get a page with bank details which are all right.
And we have access to "acount info" only. The other pages are unavailable because when you go to them, a message appears that the account is inactive.
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Thank yo for the detailed information. I would like to suggest some troubleshooting.
Can you try to refresh the cache and try to re-login? And if that doesn't work, can you try to re-login with a different browser?
Ken
Seller_61A1oFG8bpRUg
Hi @Ken_Amazon
Yes, we also believe that this issue is on Amazon's side, possibly a technical error, because we are unable to do any of the things that Amazon support has recommended from our European store:
1. We cannot contact support from the Japanese account.
2. We can follow the link from the email to submit documents, but we are unable to submit them. The bank card is verified and in order. And we changed bank cards.
We don’t know what else to do, and we’re concerned that our European account might be blocked because our Japanese account is inactive.
Of course, we’ve tried using the mobile app, Safari, Google, and Microsoft Edge, but nothing helps.
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Thank you for your reply.
Please try and see if you can use this link to contact Seller Support.
Welcome to the Seller Central Technical Support Page!
(Please note that you will need to send your query in Japanese)
Ken
Seller_61A1oFG8bpRUg
Hi @Ken_Amazon
Thank you for your helping.
But i can't open the page - i've got next page...again...
"Inactive Account
Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.
Continue"
Alexandre
Ken_Amazon
Hi @Seller_61A1oFG8bpRUg,
Thank you for your reply.
Sorry to hear that the link isn't working for you.
It could be that the verification process is taking some time, so maybe you will have to wait a little more. I will keep an eye on your status, but if you can see any change on your side, can you give me an update?
Ken
