Hello,

Can anyone help or provide guidance? We have an inactive account, and the system is asking for verification. We received an email instructing us to complete the verification by following a link. However, when we click the link, it takes us to a page that says the account is inactive and redirects us to enter bank account details. Our bank details are correct and have been accepted. We’ve tried entering two different bank accounts, and both were accepted, so the issue isn't with the bank account.

However, the system still says the account is inactive, and we can’t proceed. We’re unable to contact support through the Japanese account because the system keeps redirecting us to the "inactive account" page. We’re not sure what else we can do.

The account health shows 200, and it is not blocked, as we can see from our European store.