how to contact support
Whenever I try to contact Amazon, I'm not getting an option instead an automated troubleshooting process gets launched. Is there a way to bypass this and directly contact the support team?
how to contact support
Whenever I try to contact Amazon, I'm not getting an option instead an automated troubleshooting process gets launched. Is there a way to bypass this and directly contact the support team?
13件の返信
Seller_AXC06kcsKI1qG
Step 1: https://sellercentral.amazon.com/help/center
Step 2: At the bottom click "My Issue Is Not Listed"
Step 3: IN the box to describe your issue
Step 4: Click one of the boxes, item related, fba related, account related, etc, etc
Step 5: you should be given an option to Contact an associate Via Email - Phone - Chat
Seller_ynT9EBcDZ6aY3
The most you will find is support that copies and pastes text from a standard protocol printed in PDF (99% OF THE TIMES IT WILL BE AN ANSWER THAT MAKES NO SENSE)
Quincy_Amazon
Hello @Seller_xYfHXIBqQUkwo
Thank you for posting your inquiry to the Forums.
After following the steps provided by @Seller_AXC06kcsKI1qG were you able to get in touch with the Support team?
I have included a help page below that details guidelines for contacting Selling Partner Support for your reference:
Guidelines for contacting Selling Partner Support
Please feel free to provide an update to this thread; I'd like to help you get additional support for your concern.
Regards,
Quincy_Amazon
Seller_AXC06kcsKI1qG
@Quincy_Amazon
@Glenn_Amazon
@Jameson_Amazon
Side note can you look a case 13572987341 and tell what the heck is going on?
What am I missing?
Everything asked for & MORE has been provided.
This is NOT an Illegal Drug it's SHAMPOO. I've been fighting this for a month!
Thank you
Quincy_Amazon
Hello @Seller_AXC06kcsKI1qG
Thank you for replying to this thread and for providing that case ID number.
I am looking into the case now and will report back shortly with any findings.
Thanks in advance for your patience.
Regards,
Quincy_Amazon
Seller_OMYQjr7q0xJX1
@Quincy_Amazon
What is the basis for Amazon's removal this past spring of the ability of Individual sellers get a Seller Support rep on the phone? This is very problematic.
It used to be that upon reaching a certain threshold number of written messages on a matter, more messages would not be permitted and a seller was routed to setting up a phone call. That is no longer the case.
Quincy_Amazon
@Seller_AXC06kcsKI1qG I checked on the case that I escalated on your behalf and see that the issue is not yet resolved. I have reached out to the partner team again for review of the ASIN and to provide additional insight. I will continue to monitor for any updates and will relay the same.
When reviewing the ASIN on your end, are you seeing any keywords that are incorrect or need to be removed? I just want to ensure that there isn't a keyword that could be causing the issue.
Regards,
Quincy_Amazon
Quincy_Amazon
@Seller_AXC06kcsKI1qG Thank you for your patience. I am confirming that I have escalated your case for additional review regarding that ASIN. I will continue to monitor the case on my end and will provide any updates I receive. Please note that the team may reach out to you directly so please continue to monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_TvaTXH61RRGLO
On the last row of the automated process is "My problem is not listed" click that one
Seller_p4aHGJV2iziFh
Do you actually have authorization from the manufacturer to sell this product on Amazon?
Quincy_Amazon
@Seller_xYfHXIBqQUkwo Just circling back and wanted to inquire whether you were able to get in contact with Selling Partner Support. Please feel free to provide an update to this thread if you need additional assistance.
Regards,
Quincy_Amazon
