how to contact support
Whenever I try to contact Amazon, I'm not getting an option instead an automated troubleshooting process gets launched. Is there a way to bypass this and directly contact the support team?
how to contact support
Whenever I try to contact Amazon, I'm not getting an option instead an automated troubleshooting process gets launched. Is there a way to bypass this and directly contact the support team?
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Seller_AXC06kcsKI1qG
Step 1: https://sellercentral.amazon.com/help/center
Step 2: At the bottom click "My Issue Is Not Listed"
Step 3: IN the box to describe your issue
Step 4: Click one of the boxes, item related, fba related, account related, etc, etc
Step 5: you should be given an option to Contact an associate Via Email - Phone - Chat
Seller_ynT9EBcDZ6aY3
The most you will find is support that copies and pastes text from a standard protocol printed in PDF (99% OF THE TIMES IT WILL BE AN ANSWER THAT MAKES NO SENSE)
Quincy_Amazon
Hello @Seller_xYfHXIBqQUkwo
Thank you for posting your inquiry to the Forums.
After following the steps provided by @Seller_AXC06kcsKI1qG were you able to get in touch with the Support team?
I have included a help page below that details guidelines for contacting Selling Partner Support for your reference:
Guidelines for contacting Selling Partner Support
Please feel free to provide an update to this thread; I'd like to help you get additional support for your concern.
Regards,
Quincy_Amazon
Quincy_Amazon
@Seller_AXC06kcsKI1qG Thank you for your patience. I am confirming that I have escalated your case for additional review regarding that ASIN. I will continue to monitor the case on my end and will provide any updates I receive. Please note that the team may reach out to you directly so please continue to monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Seller_TvaTXH61RRGLO
On the last row of the automated process is "My problem is not listed" click that one
Seller_p4aHGJV2iziFh
Do you actually have authorization from the manufacturer to sell this product on Amazon?
Quincy_Amazon
@Seller_xYfHXIBqQUkwo Just circling back and wanted to inquire whether you were able to get in contact with Selling Partner Support. Please feel free to provide an update to this thread if you need additional assistance.
Regards,
Quincy_Amazon