Brand Registered/Trademarked and trying to get another seller off my listing
We are brand registered with amazon and have our brand name trademarked with uspto. Someone is selling under our listing. We created this original listing under our trademarked, brand registered brand name.
When I go to the Brand Registry account to report trademark violation, it does not allow me to submit unless I do a test buy first. Is this necessary or am I missing something please. (I have made the test buy just in case I have no choice but the receive by date is up to June 7 if they even ship it at all and in the meantime, they keep lowing the price every time I match it so time is of the essence)
I was under the impression that being trademarked and brand registered would offer help/protection for this violation.
Thank you kindly and appreciate any help. I must be doing something wrong.
Brand Registered/Trademarked and trying to get another seller off my listing
We are brand registered with amazon and have our brand name trademarked with uspto. Someone is selling under our listing. We created this original listing under our trademarked, brand registered brand name.
When I go to the Brand Registry account to report trademark violation, it does not allow me to submit unless I do a test buy first. Is this necessary or am I missing something please. (I have made the test buy just in case I have no choice but the receive by date is up to June 7 if they even ship it at all and in the meantime, they keep lowing the price every time I match it so time is of the essence)
I was under the impression that being trademarked and brand registered would offer help/protection for this violation.
Thank you kindly and appreciate any help. I must be doing something wrong.
37件の返信
Seller_7LrAV0m5llaI7
Yes, it is 100% necessary.
There is nothing wrong or illegal with other sellers selling your branded products on your listing, if they are your branded products.
If they are your branded products, then you need to tighten up your supply chain with your distributors if you don't want other sellers competing with you on the Amazon marketplace.
Seller_7LrAV0m5llaI7
If another seller is invalidly / illegally using your brand and trademark on a counterfeit item, then you are protected. That is what the test buy is for. If the product that shows up doesn't have your brand, or trademark, or upc code on it, then you can easily get them off the listing.
Seller_FwpA1naSVnywt
If you did not authorize any other sellers. Absolutely nobody should be allowed on your listing.
The test buys are just absurd non sense. If nobody is authorized nobody else can list.
How hard is that to understand?
Seller_5DKQT7cFzlORI
Yes, this is exactly what I thought. Not even sure how they were allowed on my listing at all. I came here for help as when I logged into my brand registry account there is not option for this - it makes me to a test buy. Maybe I should reach out to Amazon or open a case. Just thinking I was doing something wrong by not figuring out how to get them off my listing without the test buy. But yes you are correct, I should see how it was allowed in the first place. Thank you.
Seller_4qkDNEtr9M8A5
I am having the same issue right now. Brand Registry has been no help at all. Did the test buy and sent all relevant information and photos showing it was not the same product and just keep getting the same canned response:
Amazon respects a manufacturer's right to enter into exclusive distribution agreements for its products. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.
I keep explaining that we are the manufacturer and did not approve anyone else to sell our products but they obviously do not care. There is no protection for honest sellers at all.
Seller_Sram36TnVt73c
the process you are using might be the problem...maybe report the item as not matching instead of going through copyright/unauthorized complaint channels?
Or perhaps open a return, and cite the reason of non-matching, wrong brand, etc...maybe that is when they request an invoice from the fraudulent seller?
Just speculating.
BTW, I have chinese sellers using my photos (with my trademarked item in them!) but I am not going to complain because they will know it is me and could harm my account from behind the scenes....
Seller_RMfRooAFK5yfi
Is your trademark pending or actually registered? my issue is mine is pending and it seems like Amazon will do nothing to enforce the pending trademark
@Seller_5DKQT7cFzlORI is your trademark pending or registered?
Seller_5DKQT7cFzlORI
hi - pending. yes, maybe they allow brand registry but no enforcement when it's pending. makes sense. thank you.
Seller_tzb0Adb4whsRu
We had another seller selling our products also and we are registered with Brand Registry.
We did a test buy and was only sent a Thank You card, nothing else. Not the item we ordered, spent $49.99 in shipping from China.
We do not sell our products outside the US, so we knew this seller was a fraud the test buy proved that.
We submitted all information and images of package and item to Brand Registry. Still waiting on response from yesterday 5/31/23.
It's very frustrating that legit sellers have to go through hoops to get other sellers caught and kicked off Amazon. Not to mention the verification process is a nightmare.
Best of luck to you!
Seller_uJo8XNzWYLBfo
Is it a generic product that you branded? This is where things get mucky when you file a TM infringement.
Seller_BeWo5Xt3t43rn
Amazon fails to protect catalog pages of nationally known brands from being hijacked! I was amused to see some catalog pages of a newly restricted brand of toys had been hijacked and still months later is still hijacked by sellers from that most favored communist country selling cosmetic products! If a nationally known brand cannot protect their pages why do you expect to protect yours!?!
Seller_7LrAV0m5llaI7
Not really, I've gotten the executive seller relations team to accept my invoices, and i'm grandfathered in on some listings when they are now gated and they aren't accepting new applications.
The brand's bot's automatically file false counterfeit claims, and they kept doing that, even though we buy from the authorized distributor the brand told us to buy from. Amazon eventually just got sick and tired of the false claims the brand would file against us and just stopped enforcing it, because of the man hours of the seller support and executive seller support team having to go in and reverse all the damage.
I even had a brand try to get unauthorized sellers off their listing that the sell to Amazon on, obviously they had someone at Amazon try something different (requiring Canadian electronics safety testing info by a certain date). Well, guess what happened, even the brand lost the listing at the deadline and the listing was taken down, since the brand didn't submit Amazon the info!
Seller_7LrAV0m5llaI7
Well, Amazon won't accept Amazon receipts/invoices for the seller to prove their appeal.
