Brand Registered/Trademarked and trying to get another seller off my listing
We are brand registered with amazon and have our brand name trademarked with uspto. Someone is selling under our listing. We created this original listing under our trademarked, brand registered brand name.
When I go to the Brand Registry account to report trademark violation, it does not allow me to submit unless I do a test buy first. Is this necessary or am I missing something please. (I have made the test buy just in case I have no choice but the receive by date is up to June 7 if they even ship it at all and in the meantime, they keep lowing the price every time I match it so time is of the essence)
I was under the impression that being trademarked and brand registered would offer help/protection for this violation.
Thank you kindly and appreciate any help. I must be doing something wrong.
Brand Registered/Trademarked and trying to get another seller off my listing
We are brand registered with amazon and have our brand name trademarked with uspto. Someone is selling under our listing. We created this original listing under our trademarked, brand registered brand name.
When I go to the Brand Registry account to report trademark violation, it does not allow me to submit unless I do a test buy first. Is this necessary or am I missing something please. (I have made the test buy just in case I have no choice but the receive by date is up to June 7 if they even ship it at all and in the meantime, they keep lowing the price every time I match it so time is of the essence)
I was under the impression that being trademarked and brand registered would offer help/protection for this violation.
Thank you kindly and appreciate any help. I must be doing something wrong.
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Seller_7LrAV0m5llaI7
Yes, it is 100% necessary.
There is nothing wrong or illegal with other sellers selling your branded products on your listing, if they are your branded products.
If they are your branded products, then you need to tighten up your supply chain with your distributors if you don't want other sellers competing with you on the Amazon marketplace.
Seller_7LrAV0m5llaI7
If another seller is invalidly / illegally using your brand and trademark on a counterfeit item, then you are protected. That is what the test buy is for. If the product that shows up doesn't have your brand, or trademark, or upc code on it, then you can easily get them off the listing.
Seller_FwpA1naSVnywt
If you did not authorize any other sellers. Absolutely nobody should be allowed on your listing.
The test buys are just absurd non sense. If nobody is authorized nobody else can list.
How hard is that to understand?
Seller_tzb0Adb4whsRu
We had another seller selling our products also and we are registered with Brand Registry.
We did a test buy and was only sent a Thank You card, nothing else. Not the item we ordered, spent $49.99 in shipping from China.
We do not sell our products outside the US, so we knew this seller was a fraud the test buy proved that.
We submitted all information and images of package and item to Brand Registry. Still waiting on response from yesterday 5/31/23.
It's very frustrating that legit sellers have to go through hoops to get other sellers caught and kicked off Amazon. Not to mention the verification process is a nightmare.
Best of luck to you!
Seller_uJo8XNzWYLBfo
Is it a generic product that you branded? This is where things get mucky when you file a TM infringement.
Seller_BeWo5Xt3t43rn
Amazon fails to protect catalog pages of nationally known brands from being hijacked! I was amused to see some catalog pages of a newly restricted brand of toys had been hijacked and still months later is still hijacked by sellers from that most favored communist country selling cosmetic products! If a nationally known brand cannot protect their pages why do you expect to protect yours!?!
Seller_7LrAV0m5llaI7
Not really, I've gotten the executive seller relations team to accept my invoices, and i'm grandfathered in on some listings when they are now gated and they aren't accepting new applications.
The brand's bot's automatically file false counterfeit claims, and they kept doing that, even though we buy from the authorized distributor the brand told us to buy from. Amazon eventually just got sick and tired of the false claims the brand would file against us and just stopped enforcing it, because of the man hours of the seller support and executive seller support team having to go in and reverse all the damage.
I even had a brand try to get unauthorized sellers off their listing that the sell to Amazon on, obviously they had someone at Amazon try something different (requiring Canadian electronics safety testing info by a certain date). Well, guess what happened, even the brand lost the listing at the deadline and the listing was taken down, since the brand didn't submit Amazon the info!
Seller_7LrAV0m5llaI7
Well, Amazon won't accept Amazon receipts/invoices for the seller to prove their appeal.
Seller_7LrAV0m5llaI7
Yes, that is true! We are a seller of a nationally recognized brand, and the brand got changed one day and the listing hijacked a bit, causing a trademark infringement claim against us, so our invoices would no longer work!
Had to get one of the lady amazon developers involved in Seattle to fix that one. Thankfully, one of the seller forum moderators put me in touch with her and she called me to discuss, and then figured out what to do and knew what exactly to fix, and the problem was gone in 12 hours.
Seller_7LrAV0m5llaI7
That is correct.
As you said above, that is between you (the manufacturer) and the retailers you sell to.
