Refund error snafu, thanks to bots

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Seller_YwouYPJz5yZ7I

Refund error snafu, thanks to bots

Made a stupid mistake. Offered customer a $5 partial refund to accept an earlier edition of a book. He agreed, but I got distracted so failed to take the quantity down to zero on the refund page and ended up refunding him in full -- plus $5!

I followed the prescribed procedure and asked him to contact customer service to have his card charged again. He complied and ended up in a chat with a bot who told him to keep the book and the refund! (He sent me a screen shot of the exchange.)

I did what I was supposed to and the customer was a nice guy. Any recourse?

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Xander_Amazon

That is a unique situation - curious if any other sellers have encountered that as well?

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Xander_Amazon

Following up - did you already open a seller support case and if so, what was their feedback?

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