holle @Forum_Moderator@Forum_Moderator3@Forum_Moderator4@Ken_Amazon@Jessica_Amz@Forum_moderator_1@Forum_moderator_2 please help.

Today I will share with you a very bad experience I had. The customer requested a refund on May 15, 2025 stating that they had not received the product. However, when I checked in the system, the product had reached the customer on May 12 and I informed the customer of this situation and shared the tracking information with the customer. Although the customer confirmed that they had received the product, they left a negative comment on my store just because I did not refund the customer. In negative comment, the customer stated that Amazon should never be used. Is this situation in accordance with Amazon policies? Although I reported this situation to Amazon, Amazon did not remove the negative comment. What does this mean? Do we have to refund all customers even if the products reach the customers completely? Please help. I want this situation to be resolved as soon as possible. Thank you

Case ID: 3032143263

Order ID: 249-5048062-7307040