Why are some (positive) ratings excluded from my Seller Rating?
I have recieved:
- Three 5-Star product reviews
- One 5-Star seller profile reviews
- One 1-Star product reviews
Next to my store name, it only takes two of these reviews into account, displaying my rating as 3/5. It is accounting for the negative product review, and the positive seller-profile review. The additional 3 positive product reviews are not taken into account, making my rating look worse than it should.
Is this normal? Are positive-product-reviews not counted in the seller star rating, only negative product reviews?
0件の返信
Seller_rI7BZIczK8iAC
You don't understand the system. There are REVIEWS and RATINGS and SELLER FEEDBACK.
Review: a written comment on the product page, down under the description
Rating: a star rating without comment on the product page, down under the description
Seller feedback: customer comment about the SHIPPING and DELIVERY, viewable by clicking on your seller name under the price besides of "Sold from".
Knowing this re-verify if all is there.
Dougal_Amazon
Hello @Seller_zKzU6ewFNhNe0,
My name is Dougal from the Community Manager Team and I would be happy to answer your seller feedback question. Thank you @Seller_rI7BZIczK8iAC for providing an excellent and succinct breakdown of reviews, ratings and feedback.
I took a look at your seller profile and as of today (6/29) you have 2 seller feedback ratings (a 5 star and a 1 star). The 1 star review provides feedback on the customer's experience with their return as well as the product. You can see this broken down further by selecting "Feedback," from the "Performance," menu in Seller Central.
Please let me know if you have any additional questions.
Best,
Dougal
