5-Star Review Lowered My Rating – Frustrated

“Hi everyone,

I’m facing a frustrating issue with the reviews on my product. Initially, I had 5 reviews—4 of them were five-star and 1 was a one-star, giving me an overall rating of 4.2. Recently, I received a 6th review, which was another five-star. However, instead of my overall rating increasing, it dropped down to 3.4! Now, out of 6 reviews, 5 are five-star, and I can’t understand why my rating has taken such a significant hit. I’ve tried reaching out to Amazon support, but so far, no helpful response. Has anyone else experienced this? Any advice on how to get this resolved?

Thanks in advance!”