Loss of the Buy Box / Featured Offer eligibility
Dear Amazon Seller Support,
I am writing to appeal the recent loss of the Buy Box / Featured Offer eligibility for my product. I understand that one of the potential reasons for this issue could be that lower prices were found outside the Amazon platform.
However, I would like to clarify the following:
1. I am the sole manufacturer and exclusive distributor of this private label product.
2. I have conducted a thorough investigation of all external (off-Amazon) sales channels, including any authorized third-party resellers, and confirmed that none of them are offering this product at a lower price than the current listing on Amazon.
3. My pricing has remained stable for a long time and is consistent with fair market value.
This issue has had a serious impact on my sales performance, as the loss of the Buy Box significantly reduces visibility and conversions. I would also like to emphasize that I have always strictly complied with Amazon's policies and guidelines. My product has healthy customer reviews, a low return rate, and stable, reasonable pricing — all of which reflect my commitment to maintaining a high-quality customer experience on the platform.
Given the above, I kindly request that you review this case and reinstate my product’s eligibility for the Featured Offer (Buy Box). If there is any additional information or documentation you need from my side, I would be happy to provide it.
Thank you very much for your attention and support.
CASE ID：17869880951
@Nano_Amazon@Glenn_Amazon@Atlas_Amazon@LeviDylan_Amazon@Josh_Amazon
Loss of the Buy Box / Featured Offer eligibility
Dear Amazon Seller Support,
I am writing to appeal the recent loss of the Buy Box / Featured Offer eligibility for my product. I understand that one of the potential reasons for this issue could be that lower prices were found outside the Amazon platform.
However, I would like to clarify the following:
1. I am the sole manufacturer and exclusive distributor of this private label product.
2. I have conducted a thorough investigation of all external (off-Amazon) sales channels, including any authorized third-party resellers, and confirmed that none of them are offering this product at a lower price than the current listing on Amazon.
3. My pricing has remained stable for a long time and is consistent with fair market value.
This issue has had a serious impact on my sales performance, as the loss of the Buy Box significantly reduces visibility and conversions. I would also like to emphasize that I have always strictly complied with Amazon's policies and guidelines. My product has healthy customer reviews, a low return rate, and stable, reasonable pricing — all of which reflect my commitment to maintaining a high-quality customer experience on the platform.
Given the above, I kindly request that you review this case and reinstate my product’s eligibility for the Featured Offer (Buy Box). If there is any additional information or documentation you need from my side, I would be happy to provide it.
Thank you very much for your attention and support.
CASE ID：17869880951
@Nano_Amazon@Glenn_Amazon@Atlas_Amazon@LeviDylan_Amazon@Josh_Amazon
0件の返信
Cooper_Amazon
Good Morning @Seller_5mxyGXzyU2gBx,
I wanted to stop by and see how things were going regarding your Featured Offer Eligibility?
I took a look on CASE ID 17869880951 and it appears the partner team let you know that your offer is eligible.
If you have any additional questions regarding the outcome of the case, please let us know. Hope you have a wonderful rest of the week and take care! 😊
Cheers, Cooper_Amazon
