Neutral feedback that is not for the item the customer bought from me.
I received a (3) neutral feedback from a customer that I sold a book. The feedback states "I absolutely love this product but when I got it, it had come open. Fortunately, it was in a sealed plastic bag but I lost some of the content. Great product though." I have requested removal since this is obviously not a feedback for a book but it has been denied. I contacted the buyer as well to as them to remove the feedback but have not heard from them as yet. It takes a year for a neutral or negative to fall off my ratings since I am such a small seller I only receive very few feedback but one can drop my percentage drastically. Any help or advice?
Neutral feedback that is not for the item the customer bought from me.
I received a (3) neutral feedback from a customer that I sold a book. The feedback states "I absolutely love this product but when I got it, it had come open. Fortunately, it was in a sealed plastic bag but I lost some of the content. Great product though." I have requested removal since this is obviously not a feedback for a book but it has been denied. I contacted the buyer as well to as them to remove the feedback but have not heard from them as yet. It takes a year for a neutral or negative to fall off my ratings since I am such a small seller I only receive very few feedback but one can drop my percentage drastically. Any help or advice?
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Seller_LyYw7fQRKc5G7
It does not fall into one of the reasons for feedback removal, unfortunately.
At his point I recommend a professional reply. Something along the lines of, "Since we sell books I think that this feedback was left for the wrong seller."
Remember that anything left in reply will be read by people who may be debating buying from you. A professional reply will go a long ways towards convincing them that you are trustworthy.
