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Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

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Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

注文の出荷
タグ:フルフィルメントセンター
00
28件の閲覧
4件の返信
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4件の返信
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Dominic_Amazon
Seller_uQ4Yx0oUHTLtq様の投稿への返信

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

28件の閲覧
4件の返信
注文の出荷
タグ:フルフィルメントセンター
00
返信
user profile
Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

注文の出荷
タグ:フルフィルメントセンター
00
28件の閲覧
4件の返信
返信
user profile

Missing items from shipment, no response from support

投稿者：Seller_uQ4Yx0oUHTLtq

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

注文の出荷
タグ:フルフィルメントセンター
00
28件の閲覧
4件の返信
返信
4件の返信
4件の返信
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Dominic_Amazon
Seller_uQ4Yx0oUHTLtq様の投稿への返信

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Dominic_Amazon
Seller_uQ4Yx0oUHTLtq様の投稿への返信

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

00
user profile
Dominic_Amazon
Seller_uQ4Yx0oUHTLtq様の投稿への返信

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう