Getting denied with multiple official invoices from an authorized distributor?
I have two invoices for 50 units and 60 units of two different products of one brand. I purchased from an authorized distributor of the brand, I have provided both invoices (they have all the required information).
When I apply for ungating I get denied with the reason "document provided is not legible" - even though it is. Still, I asked the distributor account manager to provide a more legible invoice with the products, qty, etc. clearly laid out - but got denied again, stating "it did not pass our review".
There's no reasoning as to what didn't pass, why it didn't pass, or what to do about it. I've followed all the requirements but am still running into these issues and potentially sitting on thousands of dollars of inventory.
Covering common questions I saw in other threads:
- Yes, I provided an official invoice
- Yes, the order has already shipped (I have the items)
- Yes, it is through an authorized distributor of the brand, I have a registered purchasing account, I worked with an account manager - no I didn't just buy products from a public site.
Would appreciate any help!
Case IDs: 17796870211, 17818430811
Getting denied with multiple official invoices from an authorized distributor?
I have two invoices for 50 units and 60 units of two different products of one brand. I purchased from an authorized distributor of the brand, I have provided both invoices (they have all the required information).
When I apply for ungating I get denied with the reason "document provided is not legible" - even though it is. Still, I asked the distributor account manager to provide a more legible invoice with the products, qty, etc. clearly laid out - but got denied again, stating "it did not pass our review".
There's no reasoning as to what didn't pass, why it didn't pass, or what to do about it. I've followed all the requirements but am still running into these issues and potentially sitting on thousands of dollars of inventory.
Covering common questions I saw in other threads:
- Yes, I provided an official invoice
- Yes, the order has already shipped (I have the items)
- Yes, it is through an authorized distributor of the brand, I have a registered purchasing account, I worked with an account manager - no I didn't just buy products from a public site.
Would appreciate any help!
Case IDs: 17796870211, 17818430811
0件の返信
Seller_nRFmxiQg4EGrw
One thing you didn't mention (may or may not be the issue):
Do you have permission FROM THE BRAND to sell their items on Amazon?
Amazon often wants a Letter of Authorization; but being Amazon, they won't tell you that, but will instead just give a generic, often random, reason for rejecting your application. When you submit invoices, including an LoA will often help.
Also make sure that the brand, if they are registered with Amazon, has you on their "whitelist" of approved sellers.
Manny_Amazon
Hello @Seller_Pij2y920sFw6b,
I wanted to follow up with you regarding your concerns about your brand application. Generally, I have seen sellers submit one brand selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured.
These documents:
• Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
• Should demonstrate your product’s full supply chain
• Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
A letter of authorization (LOA) can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Carefully review all the feedback the team, @Seller_nRFmxiQg4EGrw and I have shared with you regarding your brand application in order to continue moving forward in the application process. Please let us know if you have any questions about any of the information provided above.
Regards,
- Manny
Seller_5ewVe4WEbuypj
Yes, it happens to me all the time, with a reason given: "Can not verify Supplier"
It is a JOKE. I gave up. I never even bother responding to their requests.
Seller_9W2kRFvevaGCQ
I've had this happen many times before. Sometimes it's for brands where the distributor abbreviates the brand name on the invoice. I also notice I get denied a lot more with distributors who have websites that look like they're from the early 2000's. After you appeal enough times, the only thing they'll accept is an LOA. Try calling Account Health Specialist to see if they can escalate it for you.
