Virtual Bundle Defaults to FBM
I created a virtual bundle and it was defaulted to be FBM. There are no options to change it on the "edit listing" page. I opened multiple cases with no luck yet. I followed what I was told to do in the first case and was told if that didn't work then to open a second case and reference the first case ID. It has been over a week and I have not heard anything on the second case either. I have included both of the case IDs below. If anyone can help it would be very much appreciated!
First Case-15744559871
Second Case-15775899901
Virtual Bundle Defaults to FBM
I created a virtual bundle and it was defaulted to be FBM. There are no options to change it on the "edit listing" page. I opened multiple cases with no luck yet. I followed what I was told to do in the first case and was told if that didn't work then to open a second case and reference the first case ID. It has been over a week and I have not heard anything on the second case either. I have included both of the case IDs below. If anyone can help it would be very much appreciated!
First Case-15744559871
Second Case-15775899901
0件の返信
Seller_IBMx7dATPdFh5
I am having the same issue and support has been no help at all :/
Manny_Amazon
Hello @Seller_D1eGgHN6KPRgm,
Thanks for letting me know about this issue. I've reviewed your case details.
Case 15775899901 is currently open and being looked into by Support, with the latest update coming 2 days ago. I recommend giving more time for the team to investigate and get back to you directly in the case. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.
Regards,
- Manny
