Invoices from suppliers had previously been accepted and verified by Amazon but did not accept
@SEAmod Amazon has accepted our supplier's invoice many times before but now refused by amazon
Invoices from suppliers had previously been accepted and verified by Amazon. This time, Amazon did not accept the invoice we sent for the Authenticity Complaint.
he problem we are experiencing makes us uneasy, since we have made a long-term business agreement with our supplier by relying on Amazon.
Our team contacted this issue over the phone. However, we were not provided with detailed information. except to say resend.
We are looking for a way to solve this. We're asking for help from the Amazon account health department.
Invoices from suppliers had previously been accepted and verified by Amazon but did not accept
@SEAmod Amazon has accepted our supplier's invoice many times before but now refused by amazon
Invoices from suppliers had previously been accepted and verified by Amazon. This time, Amazon did not accept the invoice we sent for the Authenticity Complaint.
he problem we are experiencing makes us uneasy, since we have made a long-term business agreement with our supplier by relying on Amazon.
Our team contacted this issue over the phone. However, we were not provided with detailed information. except to say resend.
We are looking for a way to solve this. We're asking for help from the Amazon account health department.
0件の返信
Troy_Amazon
Hi @BEGANUS_168,
I understand you are dealing with rejected invoices submitted in a recent appeal. In order to better assist, we would a bit more information. When you received the performance notification advising of your appeal outcome, what was the reason for the denial? Rejection reasons typically fall under three reasons: an unverifiable supplier, a quantity mismatch, or the invoice itself did not meet our document requirements.
I understand you have used this supplier before, but new information may have come to light regarding this supplier's authenticity. Other factors influencing the document rejection could be an Amazon policy change that affects your supplier or if the invoice formatting has changed.
You will want to go back to the reply from you original appeal to find the exact rejection reason. You may share that notification here in the thread (with personal information removed) as well as any further updates to your case that have taken place since that initial appeal denial.
Please continue to reach out the community for further assistance.
Regards,
Troy
