Country of residence doesnt match the country
I have submitted 100+ cases to amazon, I am getting not help what soever and the system will give me the same answer everytime.
I have moved from Canada to the US, I am currently a US resident, I changed all my store address and everything to the US, when I was filling out my business Identity form, I had put that I was a Canadian Citizen, and provide my drivers license from the US, but I am unable to make any changes to that form.
I have sent different cases, sending my Canadian documents ( Passport both pages, Bank Statments showing previous address, and phone bill showing previous address) Then I will send my US documents, (Drivers license front and back, Bank statemtne and phone bill) in any of the cases I have been successful, I call for help, and there is a time they tell me to upload only my canadian docs, then it doesnt work, I call again and they tell me to upload only my US documents, I do that and doesnt work, then they tell me to upload the US and Canada documents, but again havent got any luck, I am running out of options on what to do, and my inventory is sitting in canada stranded :(
Please help!!
Country of residence doesnt match the country
I have submitted 100+ cases to amazon, I am getting not help what soever and the system will give me the same answer everytime.
I have moved from Canada to the US, I am currently a US resident, I changed all my store address and everything to the US, when I was filling out my business Identity form, I had put that I was a Canadian Citizen, and provide my drivers license from the US, but I am unable to make any changes to that form.
I have sent different cases, sending my Canadian documents ( Passport both pages, Bank Statments showing previous address, and phone bill showing previous address) Then I will send my US documents, (Drivers license front and back, Bank statemtne and phone bill) in any of the cases I have been successful, I call for help, and there is a time they tell me to upload only my canadian docs, then it doesnt work, I call again and they tell me to upload only my US documents, I do that and doesnt work, then they tell me to upload the US and Canada documents, but again havent got any luck, I am running out of options on what to do, and my inventory is sitting in canada stranded :(
Please help!!
2件の返信
Seller_LImVvUWeyiCfQ
This thread and this post in particular may be of interest to you.
Post your latest Case ID number and tag Steve_Amazon to see if they can assist.
Atlas_Amazon
Hello @Seller_M4ks23rVxb4Ab
"when I was filling out my business Identity form, I had put that I was a Canadian Citizen, and provide my drivers license from the US, but I am unable to make any changes to that form."
Thank you for the information provided regarding the issues you have been seeing. I understand you have opened several cases but have been unable to move forward. Could you provide the most recent attempts so we may understand the responses you have received?
I have gone ahead and transferred your information to another team for a more in-depth review. As of now, we do not have any additional updates, but we will continue to monitor the situation. If you receive any updates, please refer to this thread for support.
Best,
Atlas
