Error 8567 still an issue - please help
@Glenn_Amazon can you please help me out here.
Case ID: 15619094161
I have been trying to add in new products to Amazon. We are a new seller, and these are our first listings. We are brand registered and have bought the correct GTINs from GS1US (last Sunday, so over the 72 hrs waiting time).
I have followed all instructions correctly and filled in relevant fields within the product pages, but when I go to submit I keep getting the following error which I think is Error 8567.
Error code: The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN.
I have submitted several cases but nothing is resolved yet. The latest case, I spoke with an Amazon support agent (on Friday) who went through the issue with me and has said this is being submitted to the internal team for investigation. I haven't had an update yet and would really like to have this resolved.
I have supplied everything required that has been asked including:
- GS1 Certificate showing ownership
- GS1 Verify Screenshot showing the the UPC is valid and for our product
- USPTO letter to prove relationship between brand and brand owner
- Signed Letter of Authority from owner (which is me) stating that I own the brand
Please help ;(
@Rose_Amazon
@Cooper_Amazon
@Glenn_Amazon
Error 8567 still an issue - please help
@Glenn_Amazon can you please help me out here.
Case ID: 15619094161
I have been trying to add in new products to Amazon. We are a new seller, and these are our first listings. We are brand registered and have bought the correct GTINs from GS1US (last Sunday, so over the 72 hrs waiting time).
I have followed all instructions correctly and filled in relevant fields within the product pages, but when I go to submit I keep getting the following error which I think is Error 8567.
Error code: The SKU does not match any ASIN and contains invalid value(s) for attributes required for creation of a new ASIN.
I have submitted several cases but nothing is resolved yet. The latest case, I spoke with an Amazon support agent (on Friday) who went through the issue with me and has said this is being submitted to the internal team for investigation. I haven't had an update yet and would really like to have this resolved.
I have supplied everything required that has been asked including:
- GS1 Certificate showing ownership
- GS1 Verify Screenshot showing the the UPC is valid and for our product
- USPTO letter to prove relationship between brand and brand owner
- Signed Letter of Authority from owner (which is me) stating that I own the brand
Please help ;(
@Rose_Amazon
@Cooper_Amazon
@Glenn_Amazon
0件の返信
Glenn_Amazon
HI there @Seller_QpzZGx0jJFGsN,
Thank you for reaching out with your concerns. I've reviewed your case and the UPC and the Brand were approved the same day you made this post. Have you attempted to create your listing again yet? Please let me know what happened when you tried to list with the UPC in the last 24 hours. If the error continues I'll see what other escalation options exist. Thank you for your understanding.
-Glenn
