1 single order UPS failed to scan in time out of 27 orders - your account is at risk of deactivation...
Was pleasantly surprised this evening with "Your account is at risk of deactivation" this evening due to "On-Time Delivery Rate". Downloaded the report (Performance > Account health > On-Time Delivery Rate > Download report.), where it shows 1 single order where it seems that postal service did not scan the package in time.
Now, I understand, it happens, postal service may make a mistake or I simply could of made a mistake, but how did it calculate 33.33% On-Time Delivery Rate??? 1 out of 27 orders is 3.70%. Am I crazy here?
The Amazon Support is as usual here with 0 help, with telling me that oranges are color orange and with useless suggestions to enable Automated Handling Time for example (like what does it even have to do with anything?).
I am attaching a screenshot with the deactivation message, metrics, our order count for the dates and the downloaded report. I have just noticed also, from the report that it was shipped on time and it was actually delivered on time, so the only issue is with UPS 1st scan that was late or what is even the issue here??? This should not even go against my account!
1 single order UPS failed to scan in time out of 27 orders - your account is at risk of deactivation...
Was pleasantly surprised this evening with "Your account is at risk of deactivation" this evening due to "On-Time Delivery Rate". Downloaded the report (Performance > Account health > On-Time Delivery Rate > Download report.), where it shows 1 single order where it seems that postal service did not scan the package in time.
Now, I understand, it happens, postal service may make a mistake or I simply could of made a mistake, but how did it calculate 33.33% On-Time Delivery Rate??? 1 out of 27 orders is 3.70%. Am I crazy here?
The Amazon Support is as usual here with 0 help, with telling me that oranges are color orange and with useless suggestions to enable Automated Handling Time for example (like what does it even have to do with anything?).
I am attaching a screenshot with the deactivation message, metrics, our order count for the dates and the downloaded report. I have just noticed also, from the report that it was shipped on time and it was actually delivered on time, so the only issue is with UPS 1st scan that was late or what is even the issue here??? This should not even go against my account!
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Seller_CW0P5hgbsiqWX
All of that in your post is not necessary, because that is how Jeff Bezos designed things to work.
If you have a large volume of daily sale, you understand that this happens weekly. However, the large sales volume makes the non-scan have no effect on your metrics. So, what this does, is encourage sellers to sell in a large volume, or be forced off the site.
Seller_Ha6JyVvDK6Ybs
Isn't this platforms so lovely Amazon loves and cares for its sellers so very much!
Seller_8ineEp6prq7LQ
Hey bud, the answer of the discrepancy is the difference in metrics compared.
Your looking at orders received during that time frame.
They are looking at orders shipped/delivered.
You can see they are measuring 5 shipped units out of 15 tracked orders.
Atlas_Amazon
Hello @Seller_CYatXcRI3svum
Thank you for the information provided regarding the discrepancies that you are observing. I understand the frustration and confusion this can cause, so I did want to see about getting some additional assistance for you.
I have gone ahead and compiled some of your details, and forwarded them to another team for review. We do not have additional details to be shared as of now, but will continue to monitor for updates as they become available.
If you notice any changes or receive any messaging, please refer back to this thread for support.
Best,
Atlas
Seller_4HsL3GZbyDLea
Amazon loves to purposefully traumatize sellers. Amazon does this because Amazon believes that sellers operate better when they are in a state of constant existential dread. This is intentional.
Seller_CYatXcRI3svum
So, I got a response: "Upon thorough investigation of our internal team we can see that the On-Time Delivery Rate is being calculated not per order but per units sold on your account. The order 111-6772935-2865039 has 10 units on it that's why the impact on your account was that big"
So if I can have 1 big order for 1000 units, which is on time and then simply screw my next 100 orders and I will be just fine by this metrics/statistics?
This is the dumbest thing you can come up with... who is the genius who thought this is a good metrics??? Are you for real??? WOW
Ok, whatever... great metrics! Now, why is this order problematic in the first place? It was shipped on time and it was actually delivered on time, so the only issue is with UPS 1st scan that was late - how is that our fault and how does that negatively affect an Amazon customer who receives an item ON TIME AS PROMISED?
Seller_TeK7HYTK7PiOb
It's dumb but just ignore it. Your account isn't going to get deactivated for one late delivery (especially since it wasn't even late). It's a scare tactic to make sure you don't let it become a regular issue.
Seller_8HBeojhszSviQ
I see why Amazon's system marked it delivered late. This has been tripping up a lot of sellers bc the first time we see is the GMT which is many many time zones away. If you take a look at the PST Promised delivery date without a promise extension it reads 11/5/24 23:59:59 (before midnight on 11/5). The package was marked as delivered on 11/6/24 PST at 09:24:07. According to Amazon's new policies this package needed to be delivered before midnight on 11/5.
Mods are aware of this confusion, that's why they even added the PST to the info after that being shared. Honestly, they should remove the GMT from the displayed information for packages being shipped within the US.
