'Confirmed Shipment' Policy Violation - We do not confirm shipments

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Seller_ck436K0EQ7Djk

'Confirmed Shipment' Policy Violation - We do not confirm shipments

I'm hoping I can get some guidance from the moderators or anyone experienced here in case I am missing anything. In short, our team received this email this morning.

We have observed that shipments for some of your recent orders have been confirmed prior to handing them off to a carrier. Sellers on Amazon are not allowed to confirm a shipment before they have sent at least part of the order to the buyer.

Every order that we ship on Amazon uses the 'Buy Shipping' or 'Buy Shipping in Bulk'. Because of this, we have never 'Confirmed' a shipment as this states. Our Account Health shows zero violations with 0% late delivery and 100% valid tracking. We have never used third party sites for shipping and after 1 hour with seller support and account health, they said 'do not click confirm until you have shipped with the carrier.' But again, we do not confirm any shipments because they are purchased on Amazon and then shipped on the same day and scanned in with the carriers at drop-off.

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タグ:アカウント健全性
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Seller_XJk5RkDQR39p0

Is it possible that one has to select the shipping date on the drop-down menu of the shipping section and make sure it matches the shipping date stated in the order?

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Seller_xDZRCQm1lIUcl

Yeah if you are using Buy Shipping via Amazon this should not happen as Amazon confirms the shipping for you as soon as you purchase the label. It's a glitch -- did you get a warning message in your performance notifications or just an email? If the latter, you should be fine, appeal and move on.

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Seller_Ha6JyVvDK6Ybs

 [Moderator Edit: removed inappropriate commentary]

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Seller_dB6w3MwKjuOjL

I believe this refers to printing the shipping label a day or two before handing the package to the carrier, doing so can trigger this type of message. Be sure you're using the daily scan form and handing the shipments to the carrier the same business day the labels are printed.

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Seller_1ogiFic3Ld1cd

We were recently informed of the following scenario: You get an order and you process it using whatever 3rd party shipping software you are using. It sends the information to USPS.com (assuming you are using the USPS). If the USPS comes and picks up your package but they don't scan the package as being received (problem) before it goes to a bulk sorting center and then let's say the bulk sorting center gets behind and doesn't process the packages (problem) like weather or whatever excuse they will give, that will cause a seller problems. Amazon sees this as a problem because the tracking number isn't moving in a recognized carrier's tracking app. If a seller were to have X number of these against X sales they are probably going to get a PN/Warning. In the scenario presented above the post office has really failed the shipper, the end customer and amazon.com.

From Amazon's standpoint they are wondering if you aren't trying to commit some sort of fraud to get paid. Drop Shippers who don't actually have physical inventory, are notorious for this type of practice. That's not to say Drop Shippers are bad per se, but in some instances they have to figure out a way to confirm a shipment without actually having anything to immediately ship.

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user profile
Josh_Amazon

This is Josh from Amazon. Thank you for bringing this concern to our Forums.

The situation you've described is unusual, especially given your use of Amazon's 'Buy Shipping' services and your excellent Account Health metrics. I'd like to know if you've experienced any actual issues related to this email, such as account restrictions or order problems?

If you've already contacted Seller Support about this matter, could you please share the case ID number? This would allow me to look into your specific situation and potentially provide more detailed insights.

If you haven't reached out to Seller Support yet, I recommend doing so to get clarity on why you received this email despite your shipping practices. They can review your account directly and provide personalized assistance.

Kind regards,

-Josh

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user profile
Seller_JwUhses8WIuuj

i have just received same email. I always use BUY SHIPPING, Otdr 100 %. valid tracking rate %100. I have no idea why i have received this email.

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