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Seller_SZhjlh1u4QZiO

Video rejection appeal

I had a video created especially for Amazon to advertise my products. It cost me around £650. This has been rejected by Amazon for making medical claims which it most certainly does not. I have requested Amazon support to appeal many times which has been most unhelpful. I initially received a link to appeal which automatically opened on my Amazon business account, not my seller account. I tried several different browsers without success. I then received an email address to directly appeal and never received a reply. The third time I requested support, it too over an hour to communicate my issue to the associates, they weren't listening to my issue at all which was incredibly frustrating, and I was then told that there was no video appeal procedure. I am incredibly frustrated that I am unable to receive any support for my issue or appeal my video rejection.

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Seller_SZhjlh1u4QZiO

Video rejection appeal

I had a video created especially for Amazon to advertise my products. It cost me around £650. This has been rejected by Amazon for making medical claims which it most certainly does not. I have requested Amazon support to appeal many times which has been most unhelpful. I initially received a link to appeal which automatically opened on my Amazon business account, not my seller account. I tried several different browsers without success. I then received an email address to directly appeal and never received a reply. The third time I requested support, it too over an hour to communicate my issue to the associates, they weren't listening to my issue at all which was incredibly frustrating, and I was then told that there was no video appeal procedure. I am incredibly frustrated that I am unable to receive any support for my issue or appeal my video rejection.

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Glenn_Amazon

Hi there @Seller_SZhjlh1u4QZiO,

I'm sorry you have had difficulties with your video that has been rejected. If you provide your most recent Case ID on this issue as well as the submission ID for the video I can review and see what escalation options I can offer. Thank you for your understanding.

-Glenn

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Seller_SZhjlh1u4QZiO

Video rejection appeal

I had a video created especially for Amazon to advertise my products. It cost me around £650. This has been rejected by Amazon for making medical claims which it most certainly does not. I have requested Amazon support to appeal many times which has been most unhelpful. I initially received a link to appeal which automatically opened on my Amazon business account, not my seller account. I tried several different browsers without success. I then received an email address to directly appeal and never received a reply. The third time I requested support, it too over an hour to communicate my issue to the associates, they weren't listening to my issue at all which was incredibly frustrating, and I was then told that there was no video appeal procedure. I am incredibly frustrated that I am unable to receive any support for my issue or appeal my video rejection.

21件の閲覧
4件の返信
00
返信
user profile
Seller_SZhjlh1u4QZiO

Video rejection appeal

I had a video created especially for Amazon to advertise my products. It cost me around £650. This has been rejected by Amazon for making medical claims which it most certainly does not. I have requested Amazon support to appeal many times which has been most unhelpful. I initially received a link to appeal which automatically opened on my Amazon business account, not my seller account. I tried several different browsers without success. I then received an email address to directly appeal and never received a reply. The third time I requested support, it too over an hour to communicate my issue to the associates, they weren't listening to my issue at all which was incredibly frustrating, and I was then told that there was no video appeal procedure. I am incredibly frustrated that I am unable to receive any support for my issue or appeal my video rejection.

00
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Video rejection appeal

投稿者:Seller_SZhjlh1u4QZiO

I had a video created especially for Amazon to advertise my products. It cost me around £650. This has been rejected by Amazon for making medical claims which it most certainly does not. I have requested Amazon support to appeal many times which has been most unhelpful. I initially received a link to appeal which automatically opened on my Amazon business account, not my seller account. I tried several different browsers without success. I then received an email address to directly appeal and never received a reply. The third time I requested support, it too over an hour to communicate my issue to the associates, they weren't listening to my issue at all which was incredibly frustrating, and I was then told that there was no video appeal procedure. I am incredibly frustrated that I am unable to receive any support for my issue or appeal my video rejection.

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Glenn_Amazon

Hi there @Seller_SZhjlh1u4QZiO,

I'm sorry you have had difficulties with your video that has been rejected. If you provide your most recent Case ID on this issue as well as the submission ID for the video I can review and see what escalation options I can offer. Thank you for your understanding.

-Glenn

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Glenn_Amazon

Hi there @Seller_SZhjlh1u4QZiO,

I'm sorry you have had difficulties with your video that has been rejected. If you provide your most recent Case ID on this issue as well as the submission ID for the video I can review and see what escalation options I can offer. Thank you for your understanding.

-Glenn

10
user profile
Glenn_Amazon

Hi there @Seller_SZhjlh1u4QZiO,

I'm sorry you have had difficulties with your video that has been rejected. If you provide your most recent Case ID on this issue as well as the submission ID for the video I can review and see what escalation options I can offer. Thank you for your understanding.

-Glenn

10
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