USPS delayed due to a required postage assessment (Buy Shipping issue)
On the back of the reused USPS Tracking numbers, we now have another Buy Shipping USPS issue where over 200 Ground Advantage packages from March 7th have the status:
"Your item has potentially been delayed due to a required postage assessment. As of March 17, 2025 at 7:55 am, it is currently in transit to the destination."
We have started to receive a large number of customer complaints and requests for refunds due to these shipments being severely delayed.
Here's just a few of the order #s and tracking:
- 1112-5850873-9397868 9300110571012418289112
- 112-9930507-1582645 9300110571012418325803
- 114-5044074-4293865 9300110571012418288719
@KJ_Amazon Any chance you would be able to take a look?
Thank you!
USPS delayed due to a required postage assessment (Buy Shipping issue)
On the back of the reused USPS Tracking numbers, we now have another Buy Shipping USPS issue where over 200 Ground Advantage packages from March 7th have the status:
"Your item has potentially been delayed due to a required postage assessment. As of March 17, 2025 at 7:55 am, it is currently in transit to the destination."
We have started to receive a large number of customer complaints and requests for refunds due to these shipments being severely delayed.
Here's just a few of the order #s and tracking:
- 1112-5850873-9397868 9300110571012418289112
- 112-9930507-1582645 9300110571012418325803
- 114-5044074-4293865 9300110571012418288719
@KJ_Amazon Any chance you would be able to take a look?
Thank you!
108件の返信
Seller_oDXVaydIpi3Hi
Their customer support is about as talented as Amazons seller support.
Seller_gQNwgvOfQSZK8
I am also going through this issue. Customers are asking for returns as they don't need it anymore.
It sounds like the fault is on Amazon so is Amazon going to cover the return shipping costs? @KJ_Amazon
Seller_roNdLQpqbVoOH
No matter how urgent an issue is to sellers, no heavy lifting is done by mods on the weekend.
And, considering that @Seller_UAZKffA7vpwUC posted about this concern on TUESDAY, and there still has been no meaningful or substantive reply (today being Sunday), tells me all I need to know about any "urgency" Amazon attaches to this matter.
Seller_w6aLwkKdfu3L0
If you shipped and the carrier scanned within your handling time, then issues with delivery should be covered. You would need to direct the buyer to file an AtoZ if they do not receive the package by the promised delivery date.
If all/most your shipments from that date are affected, it's likely something happened at one of the USPS hubs and they flagged all packages affected in that manifest/bin. You're likely never going to get an official reasons as it was an internal issue (and no one will openly accept blame). Talking to any clerk or postman as to why is like asking the doorman in an office building what happened on the 7th floor when the files got mis shuffled.
KJ_Amazon
Our partner teams are continuing to investigate this issue, and I am waiting for updates and next steps.
I am continuing to share examples with those teams and will follow up with information here as it becomes available.
KJ_Amazon
Seller_YDuVBFk2PH76B
We just ran through all of our Late shipments in our 14 day OTDR Report. Out of 132 defects, 43 are related to this Postage Assessment Error. Dropping our normal 94% OTDR to 89.xx%
AmazonOrderID ShipDate USPS Tracking # ShipMethod Days Late
113-3005590-2991461 3/6/2025 9334610571270187410249 USPS_PTP_GAC 11 days, 06:26:01
114-0884582-8452237 3/6/2025 9334610571270187424024 USPS_PTP_GAC 11 days, 14:19:01
114-2838307-9997861 3/6/2025 9334610571270187421061 USPS_PTP_GAC 9 days, 11:22:01
113-6593231-2950662 3/6/2025 9300110571012416339833 USPS_PTP_GAL 10 days, 06:22:01
112-6998081-1596233 3/6/2025 9300110571012416353860 USPS_PTP_GAL 9 days, 15:28:01
112-2159714-3165020 3/6/2025 9300110571012416341539 USPS_PTP_GAL 9 days, 09:48:01
114-9554350-0137841 3/6/2025 9334610571270187444015 USPS_PTP_GAC 11 days, 13:58:01
113-9694080-2193062 3/6/2025 9334610571150104994765 USPS_PTP_GAH 8 days, 08:46:01
113-2919261-9525059 3/6/2025 9300110571012416635614 USPS_PTP_GAL 10 days, 09:51:01
113-8746145-0074608 3/6/2025 9300110571012416716979 USPS_PTP_GAL 9 days, 09:04:01
113-1004783-0533026 3/6/2025 9334610571270187487807 USPS_PTP_GAC 8 days, 12:56:01
112-9660894-4240259 3/6/2025 9300110571012416802504 USPS_PTP_GAL 8 days, 10:54:01
114-6742375-2243445 3/7/2025 9334610571150105169988 USPS_PTP_GAH 7 days, 09:41:01
114-4827865-3159416 3/7/2025 9300110571012418951019 USPS_PTP_GAL 8 days, 10:28:01
113-6361884-1623446 3/7/2025 9300110571012418996324 USPS_PTP_GAL 4 days, 09:50:01
113-2672196-5780213 3/7/2025 9334610571270187845522 USPS_PTP_GAC 6 days, 11:04:01
111-3876894-6364225 3/7/2025 9334610571270187844655 USPS_PTP_GAC 6 days, 13:31:01
111-4921860-1811437 3/7/2025 9334610571270187845775 USPS_PTP_GAC 7 days, 14:23:01
114-6833346-0217820 3/7/2025 9334610571270187857853 USPS_PTP_GAC 8 days, 09:39:01
112-1962496-4323454 3/7/2025 9334610571270187853329 USPS_PTP_GAC 5 days, 14:54:01
114-2642500-0241020 3/7/2025 9334610571270187849872 USPS_PTP_GAC 7 days, 09:36:01
113-6779901-0010638 3/7/2025 9334610571270187855071 USPS_PTP_GAC 6 days, 14:13:01
111-7475561-6507426 3/7/2025 9334610571150105189191 USPS_PTP_GAH 7 days, 10:33:01
113-1145402-0803450 3/7/2025 9334610571270187932130 USPS_PTP_GAC 5 days, 10:33:01
111-2752595-0901018 3/7/2025 9334610571270187936466 USPS_PTP_GAC 6 days, 13:38:01
112-0643765-3132261 3/10/2025 9300110571012424816241 USPS_PTP_GAL 4 days, 10:45:01
112-9327735-2182654 3/10/2025 9334610571270188497591 USPS_PTP_GAC 3 days, 11:03:01
114-0575923-7516229 3/10/2025 9300110571012424966724 USPS_PTP_GAL 4 days, 15:14:01
113-5119179-9224221 3/10/2025 9300110571012425354001 USPS_PTP_GAL 4 days, 13:56:01
112-4955634-1527440 3/10/2025 9334610571270188542673 USPS_PTP_GAC 4 days, 09:04:01
113-8413571-1271433 3/10/2025 9300110571012425420843 USPS_PTP_GAL 4 days, 11:40:01
113-8398983-9177051 3/10/2025 9334610571150105537824 USPS_PTP_GAH 1 days, 10:49:01
112-4895008-5251452 3/10/2025 9334610571270188560172 USPS_PTP_GAC 2 days, 10:10:01
113-3676429-7352241 3/10/2025 9334610571270188574087 USPS_PTP_GAC 9 days, 14:22:01
112-5503436-8025063 3/11/2025 9334610571150105705148 USPS_PTP_GAH 6 days, 14:29:01
113-6324783-2312255 3/11/2025 9300110571012428318727 USPS_PTP_GAL 7 days, 09:22:01
112-7619518-6972202 3/11/2025 9300110571012428329051 USPS_PTP_GAL 4 days, 09:41:01
112-1903192-8244206 3/11/2025 9300110571012428344887 USPS_PTP_GAL 4 days, 06:42:01
111-8019064-2427456 3/11/2025 9334610571270188876044 USPS_PTP_GAC 6 days, 17:42:01
113-7986864-4228232 3/11/2025 9334610571270188877515 USPS_PTP_GAC 4 days, 15:44:01
113-2612159-1555461 3/11/2025 9300110571012428463540 USPS_PTP_GAL 3 days, 11:29:01
112-1543861-3057848 3/11/2025 9334610571270188886166 USPS_PTP_GAC 6 days, 13:00:01
Seller_YDuVBFk2PH76B
We opened Case #17477482631 @KJ_Amazon Thank you for looking into this issue.
Seller_YDuVBFk2PH76B
Amazon, I think that is what KJ suggested we do earlier in this thread.
KJ_Amazon
Thank you for sharing those case and order details @Seller_YDuVBFk2PH76B.
I have continued to share seller reports with our partner teams for their review. I do not yet have any updates to share, but the teams are aware of these reports.
Amazon Buy Shipping shipments qualify for A-to-z and SAFE-T claims protections against "Package didn’t arrive" claims or other delivery issues when the order is shipped on time using a claims-protected shipping service.
Amazon Buy Shipping protections
Seller_Z9kqqSJvTyRwK
So at this point is the best course of action to direct customers to submit AtoZ claims for missing orders? I found at least three which have been hung up almost two weeks because of this very issue. (I have not submit a case but will if that helps/is needed)
Seller_dJ6JQp8wUyqRA
I know non-returnable item won't fit this protection eligibility. Then how can Amazon reimburse for me ? Will you make exception for that?
KJ_Amazon
Hello @Seller_dJ6JQp8wUyqRA. Can you please provide more details about that use case you're describing? I am not aware of non-returnable items being ineligible for Amazon Buy Shipping protections.
Seller_qetoLPPaIQvtp
Been dealing with this as well! Amazon knows the issue and is covering on the back end. They are issuing A to Z claims to customers without penalizing me and are also removing negative seller reviews related to this issue.
Seller_xlf3vF516IRli
I believe the following are all part of this issue. They are all experiencing a 4-7 day hold before being released for delivery. This has caused my OTDR to plummet into the 70's. Listed below are the tracking numbers, approx. date in March they were held and order id. All but 1 were held in KC, One held in Ft Worth (Dallas). This "postage Assessment" issue is not showing on the front end of the tracking for me, but I verified with my post office that this was the issue why all of these were "held" for 4-7 days.
Tracking # Dates in March Order ID#
9300110571012406310033 4-10 113-0752444-6277814
9300110571012406302731 4-10 112-3193285-8357859
9300110571012406301147 4-10 112-2324182-8318627
9300110571012410266494 4-11 111-8439524-0617802
9300110571012406301475 4-10 114-4449725-6569040
9300110571012410266500 4-10 111-4570531-7597862
9300110571012423726442 11-18 114-0185682-6108249
9300110571012423729610 11-18 114-7562016-9904258
9300110571012432950753 15-19 113-0066519-5626627
I have not yet opened a case, but will if needed to address the issue internally.
I have 2 late packages on my account that don't appear to be affected by this, just USPS being slow... All of these though have the hold problem. I really hate to have to make my usps people do extra work, but after I saw this thread yesterday, I took all of my tracking numbers to them to see if they could see something I couldn't, and sure enough, they could. Thank goodness I bake them cookies several times a year, but I'm gonna have to make them some sooner than expected because of all of these dumb issues with Buy Shipping lately. First recycled tracking, and now this?!
Seller_CVFHhedDuSeYu
I had at least one of these where USPS held it for 10 days. The buyer was refunded by AMZ since I use buy shipping...
Seller_UAZKffA7vpwUC
Claim decision on order 113-9160128-0133002
Claim decision on order 111-5374209-8188238
We have just lost several A2Z claims today regarding this issue since the packages do not show delivered.
@KJ_Amazon
