Need Help with Account Suspension Appeal - Video Call Confirmation Delay

Dear Amazon Team,

I hope you are well. Our Amazon.com.au seller account has been suspended. We received a performance notification on April 4, 2024, notifying us that we must apply for a video call to verify our seller identity. The notification stated that, upon submission of our application, we would receive an email within two business days to confirm the date and time of the required video call. (See attached screenshot below)

We applied on April 5, 2024. Regrettably, it has been well beyond the stipulated timeframe, and we have not received such a confirmation email. We have checked our spam and junk folders extensively to ensure it hasn't been inadvertently filtered.

Given the importance of reinstating our account swiftly, we kindly ask Amazon to investigate this matter.

Should Amazon require any further information or documentation from our end, please let us know, and we will promptly provide the necessary details. We sincerely appreciate your attention to this matter and hope for a swift resolution that allows us to resume our activities on Amazon's platform.

Thank you for taking the time to read this post and for your understanding.