Product blocked after already been selling it.
Hello, we were selling a product and then recently moved it to FBA and in transit to them it was blocked and now says do not have authorization to sell and not accepting new applications.. how is that possible when it was not required when we originally listed it and now that we have shipped a large quantity to FBA its all the sudden blocked and i can't find a way to get our product back even?? that's absurd.
Product blocked after already been selling it.
Hello, we were selling a product and then recently moved it to FBA and in transit to them it was blocked and now says do not have authorization to sell and not accepting new applications.. how is that possible when it was not required when we originally listed it and now that we have shipped a large quantity to FBA its all the sudden blocked and i can't find a way to get our product back even?? that's absurd.
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Seller_ktp8voEndtsHu
@Quincy_Amazon?? the asin in question is B0CL8MDJS6
Seller_OvL8C4BJWiuS9
What's the product? Amazon can at any time stop sales and require documentation.
Seller_kIukTwdhvntAp
As @Seller_OvL8C4BJWiuS9 notes, Amazon changes their rules and policies all the time.
Some of it is due to getting too many complaints about counterfeit items and sometimes it's because manufacturers demand that Amazon only allow authorized sellers (or NO sellers) to sell here.
The first question is -- Are you authorized IN WRITING by the BRAND to sell their items on Amazon? That means from the BRAND, not some random wholesale source that can NOT authorize anything – they only SELL.
More and more brands have provided a "whitelist" of their approved sellers and if YOU are NOT on the list you will be stopped in your tracks and probably hit with an IP violation.
The second (and probably more important) question is -- Where are you sourcing your products? Are you buying direct from the brand or through an AUTHORIZED wholesale source?
See the image below that is from Amazon. Pay particular attention to the 'I used to......'
Seller_J46Ruz3VzvWCV
Absurd? Surely you have an invoice for these?
Not having a valid invoice and shipping to FBA expecting all to go well ... is absurd!
Sounds like someone hasn't read up on Amazon policy. I suggest you go through - Seller University
Seller_LImVvUWeyiCfQ
This PDP is a mess. You can't take a brand name product (Samsung) and rebrand it (PHQ), or try to disguise that you did so by leaving the "s" out of Samsung. Amazon was right to block you from selling it. It's doubtful you'll be successful in getting your inventory recalled. This has counterfeit and IP infringement written all over it.
Danny_Amazon
Hello @Seller_ktp8voEndtsHu- thanks for sharing this to the forums. You might be interested in reviewing this section of the Approvals help page which does confirm that re-approval in certain circumstances can become necessary. You should have also received more information and possible next steps for the issue through either your Performance Notifications or Account Health Dashboard. This page also has further details on removing inventory from a Fulfillment Center.
Thank you again, and I hope this information helps.
Best,
Danny
