セラーフォーラム
サインイン
サインイン
imgサインイン
フォーラムホームディスカッション
フォーラムホームディスカッション
imgサインイン
user profile
Seller_HN0gH5CrNtbf7

Amazon shipping Pre-Shipment Pre-Shipment, USPS Awaiting Item

hey I just started selling on amazon for at least 2 months now and I’ve gotten a pretty decent amount of sales but one little side effect Is that have is the shipments Ive have been getting a couple of returns due to them unable to ship. Ive process everything online to get the shipping label and everything but every time I check ups or shipping for the customer label the website says that it had been created but hasn’t been sent to the customer what do I do

6件の閲覧
1件の返信
注文の出荷
タグ:キャンセルされた注文, 配送ラベル, 配送料, 配送料
00
返信
user profile
Seller_HN0gH5CrNtbf7

Amazon shipping Pre-Shipment Pre-Shipment, USPS Awaiting Item

hey I just started selling on amazon for at least 2 months now and I’ve gotten a pretty decent amount of sales but one little side effect Is that have is the shipments Ive have been getting a couple of returns due to them unable to ship. Ive process everything online to get the shipping label and everything but every time I check ups or shipping for the customer label the website says that it had been created but hasn’t been sent to the customer what do I do

注文の出荷
タグ:キャンセルされた注文, 配送ラベル, 配送料, 配送料
00
6件の閲覧
1件の返信
返信
0件の返信
user profile
Christine_Amazon
Seller_HN0gH5CrNtbf7様の投稿への返信

Hello @Seller_HN0gH5CrNtbf7

Here's what you need to know and do:

Label Creation vs. Delivery

  • When you create a return label in Seller Central, it generates immediately in the system
  • The customer should receive the label via email automatically
  • They can also access it through their Orders page on Amazon

If customers aren't receiving labels:

  • Ask them to check their spam/junk folders
  • They can access the return label directly through their Amazon account:
  • Orders > Find the order > Return or replace items > View/Print return label

Alternative Solutions:

  • You can download the label yourself from Seller Central and email it to the customer directly
  • Go to: Returns > Manage Returns > find the return > Download label
  • Send this PDF to your customer's email address

Preventive Steps:

  • Ensure your return settings are properly configured in Seller Central
  • Verify that your automated returns are enabled
  • Check that your return address is correct

For Current Returns:

  • Contact each affected customer through Buyer-Seller Messaging
  • Provide them with direct instructions to access their return label
  • If needed, attach the label PDF to your message

If this continues to be an issue, please contact Seller Support directly with specific order numbers so we can investigate any system-related problems.

Christine

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_HN0gH5CrNtbf7

Amazon shipping Pre-Shipment Pre-Shipment, USPS Awaiting Item

hey I just started selling on amazon for at least 2 months now and I’ve gotten a pretty decent amount of sales but one little side effect Is that have is the shipments Ive have been getting a couple of returns due to them unable to ship. Ive process everything online to get the shipping label and everything but every time I check ups or shipping for the customer label the website says that it had been created but hasn’t been sent to the customer what do I do

6件の閲覧
1件の返信
注文の出荷
タグ:キャンセルされた注文, 配送ラベル, 配送料, 配送料
00
返信
user profile
Seller_HN0gH5CrNtbf7

Amazon shipping Pre-Shipment Pre-Shipment, USPS Awaiting Item

hey I just started selling on amazon for at least 2 months now and I’ve gotten a pretty decent amount of sales but one little side effect Is that have is the shipments Ive have been getting a couple of returns due to them unable to ship. Ive process everything online to get the shipping label and everything but every time I check ups or shipping for the customer label the website says that it had been created but hasn’t been sent to the customer what do I do

注文の出荷
タグ:キャンセルされた注文, 配送ラベル, 配送料, 配送料
00
6件の閲覧
1件の返信
返信
user profile

Amazon shipping Pre-Shipment Pre-Shipment, USPS Awaiting Item

投稿者：Seller_HN0gH5CrNtbf7

hey I just started selling on amazon for at least 2 months now and I’ve gotten a pretty decent amount of sales but one little side effect Is that have is the shipments Ive have been getting a couple of returns due to them unable to ship. Ive process everything online to get the shipping label and everything but every time I check ups or shipping for the customer label the website says that it had been created but hasn’t been sent to the customer what do I do

注文の出荷
タグ:キャンセルされた注文, 配送ラベル, 配送料, 配送料
00
6件の閲覧
1件の返信
返信
0件の返信
0件の返信
クイックフィルター
並べ替え
user profile
Christine_Amazon
Seller_HN0gH5CrNtbf7様の投稿への返信

Hello @Seller_HN0gH5CrNtbf7

Here's what you need to know and do:

Label Creation vs. Delivery

  • When you create a return label in Seller Central, it generates immediately in the system
  • The customer should receive the label via email automatically
  • They can also access it through their Orders page on Amazon

If customers aren't receiving labels:

  • Ask them to check their spam/junk folders
  • They can access the return label directly through their Amazon account:
  • Orders > Find the order > Return or replace items > View/Print return label

Alternative Solutions:

  • You can download the label yourself from Seller Central and email it to the customer directly
  • Go to: Returns > Manage Returns > find the return > Download label
  • Send this PDF to your customer's email address

Preventive Steps:

  • Ensure your return settings are properly configured in Seller Central
  • Verify that your automated returns are enabled
  • Check that your return address is correct

For Current Returns:

  • Contact each affected customer through Buyer-Seller Messaging
  • Provide them with direct instructions to access their return label
  • If needed, attach the label PDF to your message

If this continues to be an issue, please contact Seller Support directly with specific order numbers so we can investigate any system-related problems.

Christine

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Christine_Amazon
Seller_HN0gH5CrNtbf7様の投稿への返信

Hello @Seller_HN0gH5CrNtbf7

Here's what you need to know and do:

Label Creation vs. Delivery

  • When you create a return label in Seller Central, it generates immediately in the system
  • The customer should receive the label via email automatically
  • They can also access it through their Orders page on Amazon

If customers aren't receiving labels:

  • Ask them to check their spam/junk folders
  • They can access the return label directly through their Amazon account:
  • Orders > Find the order > Return or replace items > View/Print return label

Alternative Solutions:

  • You can download the label yourself from Seller Central and email it to the customer directly
  • Go to: Returns > Manage Returns > find the return > Download label
  • Send this PDF to your customer's email address

Preventive Steps:

  • Ensure your return settings are properly configured in Seller Central
  • Verify that your automated returns are enabled
  • Check that your return address is correct

For Current Returns:

  • Contact each affected customer through Buyer-Seller Messaging
  • Provide them with direct instructions to access their return label
  • If needed, attach the label PDF to your message

If this continues to be an issue, please contact Seller Support directly with specific order numbers so we can investigate any system-related problems.

Christine

00
user profile
Christine_Amazon
Seller_HN0gH5CrNtbf7様の投稿への返信

Hello @Seller_HN0gH5CrNtbf7

Here's what you need to know and do:

Label Creation vs. Delivery

  • When you create a return label in Seller Central, it generates immediately in the system
  • The customer should receive the label via email automatically
  • They can also access it through their Orders page on Amazon

If customers aren't receiving labels:

  • Ask them to check their spam/junk folders
  • They can access the return label directly through their Amazon account:
  • Orders > Find the order > Return or replace items > View/Print return label

Alternative Solutions:

  • You can download the label yourself from Seller Central and email it to the customer directly
  • Go to: Returns > Manage Returns > find the return > Download label
  • Send this PDF to your customer's email address

Preventive Steps:

  • Ensure your return settings are properly configured in Seller Central
  • Verify that your automated returns are enabled
  • Check that your return address is correct

For Current Returns:

  • Contact each affected customer through Buyer-Seller Messaging
  • Provide them with direct instructions to access their return label
  • If needed, attach the label PDF to your message

If this continues to be an issue, please contact Seller Support directly with specific order numbers so we can investigate any system-related problems.

Christine

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう