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Seller_jjhpeYQox2GV0

买家购买到退回的商品导致差评

买家购买到退回的商品(贴了LPN标签)，根据买家上传的视频发现缺少配件导致差评，这种情况改如何处理，可以对评价进行申诉吗？

17件の閲覧
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購入者の満足度の管理
タグ:低評価, 購入者, 購入者からのメール, 購入者の商品に関する質問
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Seller_jjhpeYQox2GV0

买家购买到退回的商品导致差评

买家购买到退回的商品(贴了LPN标签)，根据买家上传的视频发现缺少配件导致差评，这种情况改如何处理，可以对评价进行申诉吗？

購入者の満足度の管理
タグ:低評価, 購入者, 購入者からのメール, 購入者の商品に関する質問
10
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Danny_Amazon
Seller_jjhpeYQox2GV0様の投稿への返信

Hello @Seller_jjhpeYQox2GV0 and thank you for posting. Danny here, and I'll respond in both languages in case that helps, but please accept my apologies for any issues with the translation from English.

I understand you received a negative review from a customer and want to understand if reviews like this can be appealed. I wanted to make sure you had the following forums post which highlights the methods for reporting a product review to Amazon for review. If a product review is found to depart from our Community Guidelines, the team would remove it!

Thanks,

Danny

--

So you want to remove a product review post: https://sellercentral.amazon.com/seller-forums/discussions/t/6d3b3660-7930-438e-9f93-a592814666f0

Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

01
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
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Seller_jjhpeYQox2GV0

买家购买到退回的商品导致差评

买家购买到退回的商品(贴了LPN标签)，根据买家上传的视频发现缺少配件导致差评，这种情况改如何处理，可以对评价进行申诉吗？

17件の閲覧
2件の返信
購入者の満足度の管理
タグ:低評価, 購入者, 購入者からのメール, 購入者の商品に関する質問
10
返信
user profile
Seller_jjhpeYQox2GV0

买家购买到退回的商品导致差评

买家购买到退回的商品(贴了LPN标签)，根据买家上传的视频发现缺少配件导致差评，这种情况改如何处理，可以对评价进行申诉吗？

購入者の満足度の管理
タグ:低評価, 購入者, 購入者からのメール, 購入者の商品に関する質問
10
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买家购买到退回的商品导致差评

投稿者：Seller_jjhpeYQox2GV0

买家购买到退回的商品(贴了LPN标签)，根据买家上传的视频发现缺少配件导致差评，这种情况改如何处理，可以对评价进行申诉吗？

購入者の満足度の管理
タグ:低評価, 購入者, 購入者からのメール, 購入者の商品に関する質問
10
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Danny_Amazon
Seller_jjhpeYQox2GV0様の投稿への返信

Hello @Seller_jjhpeYQox2GV0 and thank you for posting. Danny here, and I'll respond in both languages in case that helps, but please accept my apologies for any issues with the translation from English.

I understand you received a negative review from a customer and want to understand if reviews like this can be appealed. I wanted to make sure you had the following forums post which highlights the methods for reporting a product review to Amazon for review. If a product review is found to depart from our Community Guidelines, the team would remove it!

Thanks,

Danny

--

So you want to remove a product review post: https://sellercentral.amazon.com/seller-forums/discussions/t/6d3b3660-7930-438e-9f93-a592814666f0

Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

01
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Danny_Amazon
Seller_jjhpeYQox2GV0様の投稿への返信

Hello @Seller_jjhpeYQox2GV0 and thank you for posting. Danny here, and I'll respond in both languages in case that helps, but please accept my apologies for any issues with the translation from English.

I understand you received a negative review from a customer and want to understand if reviews like this can be appealed. I wanted to make sure you had the following forums post which highlights the methods for reporting a product review to Amazon for review. If a product review is found to depart from our Community Guidelines, the team would remove it!

Thanks,

Danny

--

So you want to remove a product review post: https://sellercentral.amazon.com/seller-forums/discussions/t/6d3b3660-7930-438e-9f93-a592814666f0

Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

01
user profile
Danny_Amazon
Seller_jjhpeYQox2GV0様の投稿への返信

Hello @Seller_jjhpeYQox2GV0 and thank you for posting. Danny here, and I'll respond in both languages in case that helps, but please accept my apologies for any issues with the translation from English.

I understand you received a negative review from a customer and want to understand if reviews like this can be appealed. I wanted to make sure you had the following forums post which highlights the methods for reporting a product review to Amazon for review. If a product review is found to depart from our Community Guidelines, the team would remove it!

Thanks,

Danny

--

So you want to remove a product review post: https://sellercentral.amazon.com/seller-forums/discussions/t/6d3b3660-7930-438e-9f93-a592814666f0

Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

01
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう