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Seller_keKMbj3mb23nW

8567 error

@Jim_Amazon @KJ_Amazon @Rose_Amazon

@Cooper_Amazon

@Glenn_Amazon

When using the bulk product upload form or product classification form to upload products, if the product id filled in is asin, an error 8567 will appear. If upc is filled in, a new asin will be created.

B0CK5RLRT3, B0DF4BFKCL

Shared same upc: 755752123643

The upc was purchased by our gs1, and B0CK5RLRT3 is now sold by Amazon vc. But no matter what method we use now, we can't follow the sale of B0CK5RLRT3. I hope to fix the 8567 error. I opened many cases but they were not resolved. The cases all said that they were transferred to the internal team, and then there was no follow-up.

case id: 16362566141, 16362486341, 16362896221

76件の閲覧
30件の返信
00
返信
user profile
Seller_keKMbj3mb23nW

8567 error

@Jim_Amazon @KJ_Amazon @Rose_Amazon

@Cooper_Amazon

@Glenn_Amazon

When using the bulk product upload form or product classification form to upload products, if the product id filled in is asin, an error 8567 will appear. If upc is filled in, a new asin will be created.

B0CK5RLRT3, B0DF4BFKCL

Shared same upc: 755752123643

The upc was purchased by our gs1, and B0CK5RLRT3 is now sold by Amazon vc. But no matter what method we use now, we can't follow the sale of B0CK5RLRT3. I hope to fix the 8567 error. I opened many cases but they were not resolved. The cases all said that they were transferred to the internal team, and then there was no follow-up.

case id: 16362566141, 16362486341, 16362896221

00
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user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

I'm sorry you are having a difficulties with Error 8567. I've reviewed your Cases and your ASINs and the issue appears to be that the information provided for GS1 doesn't match the information provided on Amazon which may be causing this issue. I would recommend you ensure that your GS1 information is valid and matches the information you provide on Amazon exactly.

Thank you for your understanding.

-Glenn

10
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Can you please confirm this is the correct understanding of the issue:

You are trying to list ASIN B0CK5RLRT3 however due to an issue with an upload a duplicate product using the same UPC was created B0DF4BFKCL. Due to the UPC being the same on these products you aren't able to create a new Manufacturer Barcode Labeled FBA offer for ASIN B0CK5RLRT3 and you are getting error 8567 when using an upload. Please correct me if anything is incorrect.

Have you requested an ASIN Merge for the ASINs?

What happens when you attempt to create an Offer using the Add a Product tool using the ASIN?

Thank you for providing your additional details.

-Glenn

10
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

Your understanding of the problem is correct

When I used the merge duplicate product tool, the system refused to merge

When I tried to use the add product tool, the system prompted that the sku and asin did not match.

img
10
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?

Have you created a Case with Seller Support to Merge the two ASINs?

Thank you for your further details.

-Glenn

10
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

1."What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?"

Please look at the picture, I did not assign a sku to the product, it is determined by the system Automatically assigned,

the system assigned SKU（UN-C7HD-TLJE）, and then it appeared on the Fix Your Products page

Reported an error: You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that's been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.. SKU UN-C7HD-TLJE does not match any ASIN and contains invalid values ​​for attributes required for creation of a new ASIN. New ASIN creation requires the following attributes, for which this SKU provided invalid attribute value(s): merchant_suggested_asin.

imgimgimg

2.“Have you created a case with Seller Support to Merge the two ASINs?”

I tried to merge one of the ASINs before and kept one of them, but I When I used asin to create a product, the system reported error 8567. When I used upc to create a product, a new asin was generated again. Merging duplicate products can only temporarily restore normality, but I still cannot sell this asin.

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. At this time I can see that this issue is currently being investigated in some of your open cases with Seller Support. If these close without resolution please let me know and I will attempt to escalate further but at this time it looks like the teams are taking the correct actions to resolve this issue. Thank you for your understanding.

-Glenn

00
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

hi @Glenn_Amazon

Can you help me transfer to the product details page team or the Amazon logistics team to escalate and handle this issue? I have opened many cases and they all said they would handle it internally, but after two months, there has been no progress or change, and the problem is still not resolved.

00
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

@Glenn_AmazonThe reply to the case is of no help, please help me

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

HI there @Seller_keKMbj3mb23nW,

I apologize but I won't be able to transfer your open cases as you requested. At this time your cases are with the correct teams for investigating this issue and it is currently being reviewed. If your open cases do not resolve this issue and are resolved without resolution I will be able to use further escalation paths. Please note that I can only escalate further after all other options are are exhausted. Please let me know if your open cases close or reach out to me if you want me to review their current status. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

@Seller_keKMbj3mb23nW,

As soon as you have exhausted all options with Seller Support in your open case I will be able to see what other escalation options exist, however the issue in this instance is that the UPCs on ASINs cannot generally be adjusted after creation. Please continue to work with Seller Support via your case and let me know if it closes without resolving your issue. Please remember that Amazon cannot create listings on your behalf so you will need to delete and relist the listings to repair them. Thank you.

@Seller_z4elAV8eFc64c,

At this time the team has indicated that you wait 48 hours before to relist in you case. If you are still having issues after this please create a new thread with your details and case ID and a member of the team will review to see what escalation options exist. Thank you.

-Glenn

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_keKMbj3mb23nW

8567 error

@Jim_Amazon @KJ_Amazon @Rose_Amazon

@Cooper_Amazon

@Glenn_Amazon

When using the bulk product upload form or product classification form to upload products, if the product id filled in is asin, an error 8567 will appear. If upc is filled in, a new asin will be created.

B0CK5RLRT3, B0DF4BFKCL

Shared same upc: 755752123643

The upc was purchased by our gs1, and B0CK5RLRT3 is now sold by Amazon vc. But no matter what method we use now, we can't follow the sale of B0CK5RLRT3. I hope to fix the 8567 error. I opened many cases but they were not resolved. The cases all said that they were transferred to the internal team, and then there was no follow-up.

case id: 16362566141, 16362486341, 16362896221

76件の閲覧
30件の返信
00
返信
user profile
Seller_keKMbj3mb23nW

8567 error

@Jim_Amazon @KJ_Amazon @Rose_Amazon

@Cooper_Amazon

@Glenn_Amazon

When using the bulk product upload form or product classification form to upload products, if the product id filled in is asin, an error 8567 will appear. If upc is filled in, a new asin will be created.

B0CK5RLRT3, B0DF4BFKCL

Shared same upc: 755752123643

The upc was purchased by our gs1, and B0CK5RLRT3 is now sold by Amazon vc. But no matter what method we use now, we can't follow the sale of B0CK5RLRT3. I hope to fix the 8567 error. I opened many cases but they were not resolved. The cases all said that they were transferred to the internal team, and then there was no follow-up.

case id: 16362566141, 16362486341, 16362896221

00
76件の閲覧
30件の返信
返信
user profile

8567 error

投稿者：Seller_keKMbj3mb23nW

@Jim_Amazon @KJ_Amazon @Rose_Amazon

@Cooper_Amazon

@Glenn_Amazon

When using the bulk product upload form or product classification form to upload products, if the product id filled in is asin, an error 8567 will appear. If upc is filled in, a new asin will be created.

B0CK5RLRT3, B0DF4BFKCL

Shared same upc: 755752123643

The upc was purchased by our gs1, and B0CK5RLRT3 is now sold by Amazon vc. But no matter what method we use now, we can't follow the sale of B0CK5RLRT3. I hope to fix the 8567 error. I opened many cases but they were not resolved. The cases all said that they were transferred to the internal team, and then there was no follow-up.

case id: 16362566141, 16362486341, 16362896221

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user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

I'm sorry you are having a difficulties with Error 8567. I've reviewed your Cases and your ASINs and the issue appears to be that the information provided for GS1 doesn't match the information provided on Amazon which may be causing this issue. I would recommend you ensure that your GS1 information is valid and matches the information you provide on Amazon exactly.

Thank you for your understanding.

-Glenn

10
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Can you please confirm this is the correct understanding of the issue:

You are trying to list ASIN B0CK5RLRT3 however due to an issue with an upload a duplicate product using the same UPC was created B0DF4BFKCL. Due to the UPC being the same on these products you aren't able to create a new Manufacturer Barcode Labeled FBA offer for ASIN B0CK5RLRT3 and you are getting error 8567 when using an upload. Please correct me if anything is incorrect.

Have you requested an ASIN Merge for the ASINs?

What happens when you attempt to create an Offer using the Add a Product tool using the ASIN?

Thank you for providing your additional details.

-Glenn

10
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

Your understanding of the problem is correct

When I used the merge duplicate product tool, the system refused to merge

When I tried to use the add product tool, the system prompted that the sku and asin did not match.

img
10
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?

Have you created a Case with Seller Support to Merge the two ASINs?

Thank you for your further details.

-Glenn

10
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

1."What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?"

Please look at the picture, I did not assign a sku to the product, it is determined by the system Automatically assigned,

the system assigned SKU（UN-C7HD-TLJE）, and then it appeared on the Fix Your Products page

Reported an error: You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that's been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.. SKU UN-C7HD-TLJE does not match any ASIN and contains invalid values ​​for attributes required for creation of a new ASIN. New ASIN creation requires the following attributes, for which this SKU provided invalid attribute value(s): merchant_suggested_asin.

imgimgimg

2.“Have you created a case with Seller Support to Merge the two ASINs?”

I tried to merge one of the ASINs before and kept one of them, but I When I used asin to create a product, the system reported error 8567. When I used upc to create a product, a new asin was generated again. Merging duplicate products can only temporarily restore normality, but I still cannot sell this asin.

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. At this time I can see that this issue is currently being investigated in some of your open cases with Seller Support. If these close without resolution please let me know and I will attempt to escalate further but at this time it looks like the teams are taking the correct actions to resolve this issue. Thank you for your understanding.

-Glenn

00
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

hi @Glenn_Amazon

Can you help me transfer to the product details page team or the Amazon logistics team to escalate and handle this issue? I have opened many cases and they all said they would handle it internally, but after two months, there has been no progress or change, and the problem is still not resolved.

00
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

@Glenn_AmazonThe reply to the case is of no help, please help me

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

HI there @Seller_keKMbj3mb23nW,

I apologize but I won't be able to transfer your open cases as you requested. At this time your cases are with the correct teams for investigating this issue and it is currently being reviewed. If your open cases do not resolve this issue and are resolved without resolution I will be able to use further escalation paths. Please note that I can only escalate further after all other options are are exhausted. Please let me know if your open cases close or reach out to me if you want me to review their current status. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

@Seller_keKMbj3mb23nW,

As soon as you have exhausted all options with Seller Support in your open case I will be able to see what other escalation options exist, however the issue in this instance is that the UPCs on ASINs cannot generally be adjusted after creation. Please continue to work with Seller Support via your case and let me know if it closes without resolving your issue. Please remember that Amazon cannot create listings on your behalf so you will need to delete and relist the listings to repair them. Thank you.

@Seller_z4elAV8eFc64c,

At this time the team has indicated that you wait 48 hours before to relist in you case. If you are still having issues after this please create a new thread with your details and case ID and a member of the team will review to see what escalation options exist. Thank you.

-Glenn

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

I'm sorry you are having a difficulties with Error 8567. I've reviewed your Cases and your ASINs and the issue appears to be that the information provided for GS1 doesn't match the information provided on Amazon which may be causing this issue. I would recommend you ensure that your GS1 information is valid and matches the information you provide on Amazon exactly.

Thank you for your understanding.

-Glenn

10
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

I'm sorry you are having a difficulties with Error 8567. I've reviewed your Cases and your ASINs and the issue appears to be that the information provided for GS1 doesn't match the information provided on Amazon which may be causing this issue. I would recommend you ensure that your GS1 information is valid and matches the information you provide on Amazon exactly.

Thank you for your understanding.

-Glenn

10
返信
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Can you please confirm this is the correct understanding of the issue:

You are trying to list ASIN B0CK5RLRT3 however due to an issue with an upload a duplicate product using the same UPC was created B0DF4BFKCL. Due to the UPC being the same on these products you aren't able to create a new Manufacturer Barcode Labeled FBA offer for ASIN B0CK5RLRT3 and you are getting error 8567 when using an upload. Please correct me if anything is incorrect.

Have you requested an ASIN Merge for the ASINs?

What happens when you attempt to create an Offer using the Add a Product tool using the ASIN?

Thank you for providing your additional details.

-Glenn

10
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Can you please confirm this is the correct understanding of the issue:

You are trying to list ASIN B0CK5RLRT3 however due to an issue with an upload a duplicate product using the same UPC was created B0DF4BFKCL. Due to the UPC being the same on these products you aren't able to create a new Manufacturer Barcode Labeled FBA offer for ASIN B0CK5RLRT3 and you are getting error 8567 when using an upload. Please correct me if anything is incorrect.

Have you requested an ASIN Merge for the ASINs?

What happens when you attempt to create an Offer using the Add a Product tool using the ASIN?

Thank you for providing your additional details.

-Glenn

10
返信
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

Your understanding of the problem is correct

When I used the merge duplicate product tool, the system refused to merge

When I tried to use the add product tool, the system prompted that the sku and asin did not match.

img
10
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

Your understanding of the problem is correct

When I used the merge duplicate product tool, the system refused to merge

When I tried to use the add product tool, the system prompted that the sku and asin did not match.

img
10
返信
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?

Have you created a Case with Seller Support to Merge the two ASINs?

Thank you for your further details.

-Glenn

10
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?

Have you created a Case with Seller Support to Merge the two ASINs?

Thank you for your further details.

-Glenn

10
返信
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

1."What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?"

Please look at the picture, I did not assign a sku to the product, it is determined by the system Automatically assigned,

the system assigned SKU（UN-C7HD-TLJE）, and then it appeared on the Fix Your Products page

Reported an error: You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that's been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.. SKU UN-C7HD-TLJE does not match any ASIN and contains invalid values ​​for attributes required for creation of a new ASIN. New ASIN creation requires the following attributes, for which this SKU provided invalid attribute value(s): merchant_suggested_asin.

imgimgimg

2.“Have you created a case with Seller Support to Merge the two ASINs?”

I tried to merge one of the ASINs before and kept one of them, but I When I used asin to create a product, the system reported error 8567. When I used upc to create a product, a new asin was generated again. Merging duplicate products can only temporarily restore normality, but I still cannot sell this asin.

00
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

Hello @Glenn_Amazon

1."What happens when you use the ASIN to list the product? Like rather than adding a new product, when you search by the ASIN and attempt to match the existing ASIN?"

Please look at the picture, I did not assign a sku to the product, it is determined by the system Automatically assigned,

the system assigned SKU（UN-C7HD-TLJE）, and then it appeared on the Fix Your Products page

Reported an error: You are receiving this error as you may be adding Offer-Listing(s) or editing a SKU not present in your catalog or one that's been deleted. If this was a deleted SKU, wait 24 hours before resubmitting it. If you tried to add this SKU to the Amazon catalog before, check your data and correct any errors before resubmitting. If product is being added to a marketplace from another one, it may require few hours for localization before it is valid, please check your seller account for progress or any issues.. SKU UN-C7HD-TLJE does not match any ASIN and contains invalid values ​​for attributes required for creation of a new ASIN. New ASIN creation requires the following attributes, for which this SKU provided invalid attribute value(s): merchant_suggested_asin.

imgimgimg

2.“Have you created a case with Seller Support to Merge the two ASINs?”

I tried to merge one of the ASINs before and kept one of them, but I When I used asin to create a product, the system reported error 8567. When I used upc to create a product, a new asin was generated again. Merging duplicate products can only temporarily restore normality, but I still cannot sell this asin.

00
返信
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. At this time I can see that this issue is currently being investigated in some of your open cases with Seller Support. If these close without resolution please let me know and I will attempt to escalate further but at this time it looks like the teams are taking the correct actions to resolve this issue. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

Hi there @Seller_keKMbj3mb23nW,

Thanks for your details. At this time I can see that this issue is currently being investigated in some of your open cases with Seller Support. If these close without resolution please let me know and I will attempt to escalate further but at this time it looks like the teams are taking the correct actions to resolve this issue. Thank you for your understanding.

-Glenn

00
返信
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

hi @Glenn_Amazon

Can you help me transfer to the product details page team or the Amazon logistics team to escalate and handle this issue? I have opened many cases and they all said they would handle it internally, but after two months, there has been no progress or change, and the problem is still not resolved.

00
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

hi @Glenn_Amazon

Can you help me transfer to the product details page team or the Amazon logistics team to escalate and handle this issue? I have opened many cases and they all said they would handle it internally, but after two months, there has been no progress or change, and the problem is still not resolved.

00
返信
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

@Glenn_AmazonThe reply to the case is of no help, please help me

00
user profile
Seller_keKMbj3mb23nW
Glenn_Amazon様の投稿への返信

@Glenn_AmazonThe reply to the case is of no help, please help me

00
返信
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

HI there @Seller_keKMbj3mb23nW,

I apologize but I won't be able to transfer your open cases as you requested. At this time your cases are with the correct teams for investigating this issue and it is currently being reviewed. If your open cases do not resolve this issue and are resolved without resolution I will be able to use further escalation paths. Please note that I can only escalate further after all other options are are exhausted. Please let me know if your open cases close or reach out to me if you want me to review their current status. Thank you for your understanding.

-Glenn

00
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

HI there @Seller_keKMbj3mb23nW,

I apologize but I won't be able to transfer your open cases as you requested. At this time your cases are with the correct teams for investigating this issue and it is currently being reviewed. If your open cases do not resolve this issue and are resolved without resolution I will be able to use further escalation paths. Please note that I can only escalate further after all other options are are exhausted. Please let me know if your open cases close or reach out to me if you want me to review their current status. Thank you for your understanding.

-Glenn

00
返信
user profile
Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

@Seller_keKMbj3mb23nW,

As soon as you have exhausted all options with Seller Support in your open case I will be able to see what other escalation options exist, however the issue in this instance is that the UPCs on ASINs cannot generally be adjusted after creation. Please continue to work with Seller Support via your case and let me know if it closes without resolving your issue. Please remember that Amazon cannot create listings on your behalf so you will need to delete and relist the listings to repair them. Thank you.

@Seller_z4elAV8eFc64c,

At this time the team has indicated that you wait 48 hours before to relist in you case. If you are still having issues after this please create a new thread with your details and case ID and a member of the team will review to see what escalation options exist. Thank you.

-Glenn

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Glenn_Amazon
Seller_keKMbj3mb23nW様の投稿への返信

@Seller_keKMbj3mb23nW,

As soon as you have exhausted all options with Seller Support in your open case I will be able to see what other escalation options exist, however the issue in this instance is that the UPCs on ASINs cannot generally be adjusted after creation. Please continue to work with Seller Support via your case and let me know if it closes without resolving your issue. Please remember that Amazon cannot create listings on your behalf so you will need to delete and relist the listings to repair them. Thank you.

@Seller_z4elAV8eFc64c,

At this time the team has indicated that you wait 48 hours before to relist in you case. If you are still having issues after this please create a new thread with your details and case ID and a member of the team will review to see what escalation options exist. Thank you.

-Glenn

00
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