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Seller_7gxh2PumjwHEt

OTP error

This morning I am having problem with one of my desktop device. On this particular device whenever i log into Amazon any site, after the password the site ask for OTP to send to my cell phone, once i click on it to send the OTP, right away i get error message as

THERE WAS A PROBLEM please wait atleast one minute before requessting another OTP.

even after two hours i requsted OTP and same message appeared within a second.

Is it a glitch or anything wrong in my account setting?

on my other device its connected all the time so whenever i open my browser and go to amazon site, its doesn't go to any password process , but when i tried to change the login information, it ask for OTP when i click to send OTP exact same error message appeared.

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Seller_7gxh2PumjwHEt

OTP error

This morning I am having problem with one of my desktop device. On this particular device whenever i log into Amazon any site, after the password the site ask for OTP to send to my cell phone, once i click on it to send the OTP, right away i get error message as

THERE WAS A PROBLEM please wait atleast one minute before requessting another OTP.

even after two hours i requsted OTP and same message appeared within a second.

Is it a glitch or anything wrong in my account setting?

on my other device its connected all the time so whenever i open my browser and go to amazon site, its doesn't go to any password process , but when i tried to change the login information, it ask for OTP when i click to send OTP exact same error message appeared.

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Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Seller_7gxh2PumjwHEt,

Steve from Amazon here, I am sorry that you are experiencing issues with this. In this situation, please create a case to Seller Support as they will need to troubleshoot this on the back-end to determine if there is a system issue occurring here.

Once you create the case please feel free to drop the case ID here and let me know if Seller Support is unable to resolve this for you.

Thanks,

Steve

00
user profile
Seller_tUGWV0alz13Xq
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue

looked out of seller cenral getting the same error message amazon has asked us to redo verification but still same error happens

00
user profile
Seller_k5x7notyh3qT6
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Steve_Amazon - I have been having the same OTP problem as discussed on this thread. It happened one week ago and again last night. I had the identical problem with VC sign-on. I tried three different browsers, cleared my cookies and even tried to login from a different computer. Opening up a case right now. Hope this isn't an on-going issue. Thanks!

00
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_7gxh2PumjwHEt, @Seller_XX6RTU2b96pUA, @Seller_39yI6ZGxzOenC, @Seller_hLjngwSiq4xRf, @Seller_tUGWV0alz13Xq, @Seller_56BBlT5Cr1oCH, @Seller_Zw8LsZUQSH440, @Seller_k5x7notyh3qT6

Can everyone please advise if they are still experiencing issues with the OTP? If so, please provide a case ID where you have escalated this to Seller Support.

Also, as a best practice, the quickest way to get interaction with a Community Manager is create a new thread in the Forums explaining your issue.

Thanks,

Steve

00
user profile
Seller_B7L6SgAWAND4U
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue in all Europe accounts. What shall we do?It's been a week now.

00
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_0Vtc6uBQ53be4, @Seller_8ydpXfc98cCln@Seller_B7L6SgAWAND4U, @Seller_GnbYMKmd7oQ9W, @Seller_k5x7notyh3qT6, @Seller_Zw8LsZUQSH440

Please complete the following steps if you are still having issues with this.

1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.

2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.

3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.

4. To reset your Two-Step Verification follow the steps here

5. Clear your browser cookies and cache or try logging in with a different browser or device.

6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.

7. Log on to Seller Central using your new email and password combination.

If this does not resolve the issue, please use the Contact Us link here.

Thanks,

Steve

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_7gxh2PumjwHEt

OTP error

This morning I am having problem with one of my desktop device. On this particular device whenever i log into Amazon any site, after the password the site ask for OTP to send to my cell phone, once i click on it to send the OTP, right away i get error message as

THERE WAS A PROBLEM please wait atleast one minute before requessting another OTP.

even after two hours i requsted OTP and same message appeared within a second.

Is it a glitch or anything wrong in my account setting?

on my other device its connected all the time so whenever i open my browser and go to amazon site, its doesn't go to any password process , but when i tried to change the login information, it ask for OTP when i click to send OTP exact same error message appeared.

279件の閲覧
22件の返信
アカウントの設定
タグ:セラーセントラル
00
返信
user profile
Seller_7gxh2PumjwHEt

OTP error

This morning I am having problem with one of my desktop device. On this particular device whenever i log into Amazon any site, after the password the site ask for OTP to send to my cell phone, once i click on it to send the OTP, right away i get error message as

THERE WAS A PROBLEM please wait atleast one minute before requessting another OTP.

even after two hours i requsted OTP and same message appeared within a second.

Is it a glitch or anything wrong in my account setting?

on my other device its connected all the time so whenever i open my browser and go to amazon site, its doesn't go to any password process , but when i tried to change the login information, it ask for OTP when i click to send OTP exact same error message appeared.

アカウントの設定
タグ:セラーセントラル
00
279件の閲覧
22件の返信
返信
user profile

OTP error

投稿者：Seller_7gxh2PumjwHEt

This morning I am having problem with one of my desktop device. On this particular device whenever i log into Amazon any site, after the password the site ask for OTP to send to my cell phone, once i click on it to send the OTP, right away i get error message as

THERE WAS A PROBLEM please wait atleast one minute before requessting another OTP.

even after two hours i requsted OTP and same message appeared within a second.

Is it a glitch or anything wrong in my account setting?

on my other device its connected all the time so whenever i open my browser and go to amazon site, its doesn't go to any password process , but when i tried to change the login information, it ask for OTP when i click to send OTP exact same error message appeared.

アカウントの設定
タグ:セラーセントラル
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user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Seller_7gxh2PumjwHEt,

Steve from Amazon here, I am sorry that you are experiencing issues with this. In this situation, please create a case to Seller Support as they will need to troubleshoot this on the back-end to determine if there is a system issue occurring here.

Once you create the case please feel free to drop the case ID here and let me know if Seller Support is unable to resolve this for you.

Thanks,

Steve

00
user profile
Seller_tUGWV0alz13Xq
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue

looked out of seller cenral getting the same error message amazon has asked us to redo verification but still same error happens

00
user profile
Seller_k5x7notyh3qT6
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Steve_Amazon - I have been having the same OTP problem as discussed on this thread. It happened one week ago and again last night. I had the identical problem with VC sign-on. I tried three different browsers, cleared my cookies and even tried to login from a different computer. Opening up a case right now. Hope this isn't an on-going issue. Thanks!

00
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_7gxh2PumjwHEt, @Seller_XX6RTU2b96pUA, @Seller_39yI6ZGxzOenC, @Seller_hLjngwSiq4xRf, @Seller_tUGWV0alz13Xq, @Seller_56BBlT5Cr1oCH, @Seller_Zw8LsZUQSH440, @Seller_k5x7notyh3qT6

Can everyone please advise if they are still experiencing issues with the OTP? If so, please provide a case ID where you have escalated this to Seller Support.

Also, as a best practice, the quickest way to get interaction with a Community Manager is create a new thread in the Forums explaining your issue.

Thanks,

Steve

00
user profile
Seller_B7L6SgAWAND4U
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue in all Europe accounts. What shall we do?It's been a week now.

00
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_0Vtc6uBQ53be4, @Seller_8ydpXfc98cCln@Seller_B7L6SgAWAND4U, @Seller_GnbYMKmd7oQ9W, @Seller_k5x7notyh3qT6, @Seller_Zw8LsZUQSH440

Please complete the following steps if you are still having issues with this.

1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.

2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.

3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.

4. To reset your Two-Step Verification follow the steps here

5. Clear your browser cookies and cache or try logging in with a different browser or device.

6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.

7. Log on to Seller Central using your new email and password combination.

If this does not resolve the issue, please use the Contact Us link here.

Thanks,

Steve

10
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Seller_7gxh2PumjwHEt,

Steve from Amazon here, I am sorry that you are experiencing issues with this. In this situation, please create a case to Seller Support as they will need to troubleshoot this on the back-end to determine if there is a system issue occurring here.

Once you create the case please feel free to drop the case ID here and let me know if Seller Support is unable to resolve this for you.

Thanks,

Steve

00
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Seller_7gxh2PumjwHEt,

Steve from Amazon here, I am sorry that you are experiencing issues with this. In this situation, please create a case to Seller Support as they will need to troubleshoot this on the back-end to determine if there is a system issue occurring here.

Once you create the case please feel free to drop the case ID here and let me know if Seller Support is unable to resolve this for you.

Thanks,

Steve

00
返信
user profile
Seller_tUGWV0alz13Xq
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue

looked out of seller cenral getting the same error message amazon has asked us to redo verification but still same error happens

00
user profile
Seller_tUGWV0alz13Xq
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue

looked out of seller cenral getting the same error message amazon has asked us to redo verification but still same error happens

00
返信
user profile
Seller_k5x7notyh3qT6
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Steve_Amazon - I have been having the same OTP problem as discussed on this thread. It happened one week ago and again last night. I had the identical problem with VC sign-on. I tried three different browsers, cleared my cookies and even tried to login from a different computer. Opening up a case right now. Hope this isn't an on-going issue. Thanks!

00
user profile
Seller_k5x7notyh3qT6
Seller_7gxh2PumjwHEt様の投稿への返信

Hi @Steve_Amazon - I have been having the same OTP problem as discussed on this thread. It happened one week ago and again last night. I had the identical problem with VC sign-on. I tried three different browsers, cleared my cookies and even tried to login from a different computer. Opening up a case right now. Hope this isn't an on-going issue. Thanks!

00
返信
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_7gxh2PumjwHEt, @Seller_XX6RTU2b96pUA, @Seller_39yI6ZGxzOenC, @Seller_hLjngwSiq4xRf, @Seller_tUGWV0alz13Xq, @Seller_56BBlT5Cr1oCH, @Seller_Zw8LsZUQSH440, @Seller_k5x7notyh3qT6

Can everyone please advise if they are still experiencing issues with the OTP? If so, please provide a case ID where you have escalated this to Seller Support.

Also, as a best practice, the quickest way to get interaction with a Community Manager is create a new thread in the Forums explaining your issue.

Thanks,

Steve

00
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_7gxh2PumjwHEt, @Seller_XX6RTU2b96pUA, @Seller_39yI6ZGxzOenC, @Seller_hLjngwSiq4xRf, @Seller_tUGWV0alz13Xq, @Seller_56BBlT5Cr1oCH, @Seller_Zw8LsZUQSH440, @Seller_k5x7notyh3qT6

Can everyone please advise if they are still experiencing issues with the OTP? If so, please provide a case ID where you have escalated this to Seller Support.

Also, as a best practice, the quickest way to get interaction with a Community Manager is create a new thread in the Forums explaining your issue.

Thanks,

Steve

00
返信
user profile
Seller_B7L6SgAWAND4U
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue in all Europe accounts. What shall we do?It's been a week now.

00
user profile
Seller_B7L6SgAWAND4U
Seller_7gxh2PumjwHEt様の投稿への返信

We are having the same issue in all Europe accounts. What shall we do?It's been a week now.

00
返信
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_0Vtc6uBQ53be4, @Seller_8ydpXfc98cCln@Seller_B7L6SgAWAND4U, @Seller_GnbYMKmd7oQ9W, @Seller_k5x7notyh3qT6, @Seller_Zw8LsZUQSH440

Please complete the following steps if you are still having issues with this.

1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.

2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.

3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.

4. To reset your Two-Step Verification follow the steps here

5. Clear your browser cookies and cache or try logging in with a different browser or device.

6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.

7. Log on to Seller Central using your new email and password combination.

If this does not resolve the issue, please use the Contact Us link here.

Thanks,

Steve

10
user profile
Steve_Amazon
Seller_7gxh2PumjwHEt様の投稿への返信

Hi Everyone,

@Seller_0Vtc6uBQ53be4, @Seller_8ydpXfc98cCln@Seller_B7L6SgAWAND4U, @Seller_GnbYMKmd7oQ9W, @Seller_k5x7notyh3qT6, @Seller_Zw8LsZUQSH440

Please complete the following steps if you are still having issues with this.

1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.

2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.

3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.

4. To reset your Two-Step Verification follow the steps here

5. Clear your browser cookies and cache or try logging in with a different browser or device.

6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.

7. Log on to Seller Central using your new email and password combination.

If this does not resolve the issue, please use the Contact Us link here.

Thanks,

Steve

10
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