Related account deactivation (unknown account)
hello everyone,
My amazon account has been deactivated due to linkage to an unknown seller account. Its been 3 months and i have tried every single method. Appealed in different ways, Nothing is happening my appeals getting rejected. I do not recognise the other account and i have tried 20 different topics through which it could’ve got linked but there is amazon is rejecting my appeal. I believe i have chosen all the possible reasons of my account getting linked to another account. I don’t understand the way out of this, If anyone else can help me Please do! Im really struggling with this issue
Related account deactivation (unknown account)
hello everyone,
My amazon account has been deactivated due to linkage to an unknown seller account. Its been 3 months and i have tried every single method. Appealed in different ways, Nothing is happening my appeals getting rejected. I do not recognise the other account and i have tried 20 different topics through which it could’ve got linked but there is amazon is rejecting my appeal. I believe i have chosen all the possible reasons of my account getting linked to another account. I don’t understand the way out of this, If anyone else can help me Please do! Im really struggling with this issue
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Seller_4zBzdtgCyS9EI
This is compiled information for reports of suspension, due to multiple accounts.
In general, having 2 accounts is not a violation, unless those 2 accounts sell the same type products or the first account is suspended. The 2 accounts can NEVER interact with each other in any way.
Check Amazon's multiple account policy for more details.
If you are not aware of having EVER opened, or attempted to open another account,
you can look into the following suggestions:
Check with everyone that may have used the internet in your home to sign into Amazon,
or anyone who's internet you have used to sign into yours and see if anyone of them has at ANY TIME attempted or succeeded to open an account.
Note, public hubs (such as hotels and coffee shops) should not cause this issue
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Is this an ongoing relationship or has the contact between yourself and these other entities been terminated? If so when?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
- What devices have been used to access the account?
- What is the timeline of contact with the other account?
- Do you know the name and/or owner of the other account?
- Check with anyone that has access to your e-mail address, credit card or bank account on file with Amazon (That includes buyer accounts!!!)
- Check Global accounts and see if there are any issues/suspensions
- If you have in fact previously attempted to open an account, you will NOT be able to reactivate the second account. You MUST work with the first account.
Lastly, consider your buyer account. Have you added an address or credit card associated with someone else that has a seller account?
Check this link for more information:
https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=74c81f60-b036-47ad-8851-d0130b7155fa&moduleId=56cdec0f-e196-49bd-aa26-e02440f70885&modLanguage=English&contentType=VIDEO&category=TUTORIAL&videoPlayer=youtube
I am sure you have more questions, but I have no other information to offer.
Troy_Amazon
Hi @Seller_QHVTy8jQkiSkv
Thank you for your post. I understand your account has been deactivated due to a related accounts issue.
In this scenario, we have found shared information between you and the account to which you are linked. This does not mean that you necessarily own the other account, but rather there is a link between the two of them. The other account has been deactivated for policy violation. Due to the shared information between the two accounts, your account has also been deactivated.
In order to better assist, please consider the following:
- Have you had any third party assisting you with the account?
- Who all has user permissions within the account?
- If applicable, what is your relationship to these people?
- Do any of these individuals have their own selling accounts? Examples could be family members, current or former employees, or third party entities.
- If so, what information could have been shared between the accounts?
- If applicable, do these individuals still have access to your account specifically?
- What devices have been used to access the account?
- What is the timeline of contact with the other account?
- Do you know the name and/or owner of the other account?
Once you have determined the answers to these questions, you will then want to create and submit a plan of action that details the following:
- The results of your investigation
- Where, when, and what kind of information was shared between the two accounts
- How this contact will no longer take place in the future.
You may then want to consider providing any relevant supporting documentation in addition to this written explanation. Examples of this would be any licensing or contract documents with your third part, a dissolution of service document (if applicable), and financial documents to show monetary transactions between yourself and the third party.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
