Not eligible to sell a product even though both brand authorization letter and invoice are provided
Hi,
I would like to sell Mimitakra's products. I was asked to provide either a brand authorization letter or invoice when filing the application. However, the support team has rejected me couple times even though both documents are provided and all conditions are made.
Has anyone encountered this issue before and can provide any advices on how to resolve this issue?
Any suggestions are highly appreciated. Thank you!
Not eligible to sell a product even though both brand authorization letter and invoice are provided
Hi,
I would like to sell Mimitakra's products. I was asked to provide either a brand authorization letter or invoice when filing the application. However, the support team has rejected me couple times even though both documents are provided and all conditions are made.
Has anyone encountered this issue before and can provide any advices on how to resolve this issue?
Any suggestions are highly appreciated. Thank you!
18件の返信
Seller_OvL8C4BJWiuS9
Where are your invoices from? And you have a LOA from the brand?
Seller_6799VVD1zBaaM
I am once again rejected by the Amazon support when both LOA and invoice are provided. The Amazon support did not tell me why the rejection. Can anyone from the Amazon support team help me out? Thank you!
Glenn_Amazon
Greetings @Seller_6799VVD1zBaaM and @Seller_NoOXPvscI74Tl,
Thank you for reaching out with your difficulties with your applications to sell specific brands. In general Amazon will not share the reason your documents were or were not accepted for security reasons, however I can review and see if any other guidance can be offered. If you would like me to review please provide your most recent Case ID on this issue. Thank you.
-Glenn
Glenn_Amazon
Hi there @Seller_NoOXPvscI74Tl,
I've reviewed your previous cases and application and I can confirm that the team is not going to be able to provide you additional information on why your application was denied. I apologize for any difficulties this creates.
You may want to work with the brand again as their response "to add us and their request was declined because they use vendor central instead of seller central" is not accurate, the fact that they use Vendor Central should have no impact on their ability to add you to their Brand Registry.
You should work with your Brand and Distributor to try to determine why the documents are not being accepted and ensure that the contact information for the supplier and brand are accurate on all documentation.
Thank you for your understanding.
-Glenn
Seller_NoOXPvscI74Tl
Thank you for your response.
How they can add us in their brand registry? Are you talking about to add us as Registered Agent in the brand Registry?
If Yes, then after adding us in the brand Registry as Registered Agent, Selling Application restrictions for the particular brand will be removed from our account ?
Looking forward to your guidance in this regard, so that we may approach the brand in the right way.
Thank you!
Glenn_Amazon
Greetings @Seller_NoOXPvscI74Tl,
They should be able to add you by reaching out to Brand Support directly to get assistance to add you as a Registered Agent in the brand registry. It should resolve the issue with your application however you will also want to review the documentation as if the documentation is not clear to reviewers it might have issues in the future. Thank you for your understanding.
-Glenn
Seller_NoOXPvscI74Tl
Hello Glenn,
Thank you for your response.
Please answer the following questions specifically.
1) By adding us in the brand registry as Registered Agent , the restrictions to sell the products will be removed from our account?
2) The selling application restrictions will be removed automatically or do we or Brand need to follow a certain procedure ? like after adding us as REGISTERED AGENT, need to open a case with brand registry once again?
Please answer the above two queries so that we may communicate with brand accordingly.
Thank you for guiding us in proper way.
Seller_6799VVD1zBaaM
Hi Glenn,
I have resubmitted a new LOA that we believe should meet the requirement. However, the support replied with the following message "You have provided an un-acceptable document. We are unable to accept retail receipts, online order confirmations, packing slips, sales orders, pro-forma invoices, or sales quotes for approval."
The document I submitted was a LOA and not the document that was mentioned in the message. Should I include the point of contact of the brand so the support team can contact the agent directly?
Thank you for your attention to this matter.
Glenn_Amazon
Greetings @Seller_NoOXPvscI74Tl,
1) By adding us in the brand registry as Registered Agent , the restrictions to sell the products will be removed from our account?
In general if you are added as a registered agent you should be able to list the products without issue. However, it may require additional documentation as there are many different types of restrictions on Amazon and the Brand Registry may resolve some issues, however proof of inventory may be required in the future.
2) The selling application restrictions will be removed automatically or do we or Brand need to follow a certain procedure ? like after adding us as REGISTERED AGENT, need to open a case with brand registry once again?
If you are registered as a Registered Agent, you should automatically be able to list the products, however it is possible the restriction won't lift. If you still have issues you can reach out to Brand Support and indicate that you are restricted from listing a Brand you are registered for and they should be able to assist.
Thank you for your understanding.
@Seller_6799VVD1zBaaM a Letter of Authorization may not be sufficient for approval for some categories, brands, or products. The review teams can only reply with preapproved legal messaging and as such they won't be able to provide specialized messaging. In order to review the team will need valid and approved invoices from the distributor/manufacturer in order to proceed with the application. You can reach out to the Brand to get insight into what might be wrong with your documentation, however Amazon will not be able to provide further detail. I apologize for the difficulties this creates.
Please let me know if you have further questions.
-Glenn
Seller_6799VVD1zBaaM
Hi Gleen,
Thank you for your prompt response. I have include the invoice from my supplier in the case ID 12944926101.
