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Seller_3pCRy01Vc8SXJ

Delivered with proof of delivery but AZ claim granted, appeal denied!

Hello,

I am writing about an "Not Received" claim for an order that was successfully delivered on time. Here are the order details: Order ID: 171-4792769-7805144 with Carrier: GLS / Posti . Delivery Date: January 27, 2025 (as per tracking) Amazon Estimated Delivery Date: January 27, 2025 The tracking information confirms that the package was delivered on January 27, 2025, which aligns with the estimated delivery timeframe provided by Amazon. Based on this, I kindly request that this claim be re-investigated. Thank you for your time and assistance.

@Maya_Amazon @Ange_Amazon

50件の閲覧
7件の返信
購入者の満足度の管理
タグ:Amazonマーケットプレイス保証申請
00
返信
user profile
Seller_3pCRy01Vc8SXJ

Delivered with proof of delivery but AZ claim granted, appeal denied!

Hello,

I am writing about an "Not Received" claim for an order that was successfully delivered on time. Here are the order details: Order ID: 171-4792769-7805144 with Carrier: GLS / Posti . Delivery Date: January 27, 2025 (as per tracking) Amazon Estimated Delivery Date: January 27, 2025 The tracking information confirms that the package was delivered on January 27, 2025, which aligns with the estimated delivery timeframe provided by Amazon. Based on this, I kindly request that this claim be re-investigated. Thank you for your time and assistance.

@Maya_Amazon @Ange_Amazon

購入者の満足度の管理
タグ:Amazonマーケットプレイス保証申請
00
50件の閲覧
7件の返信
返信
0件の返信
user profile
Ange_Amazon
Seller_3pCRy01Vc8SXJ様の投稿への返信

Hi @Seller_3pCRy01Vc8SXJ,

Looking at the buyer messages, the buyer told you on 27th January that they did not receive the product that they ordered, but a different product and asked to return the item. Following that, you did not ask the buyer for pictures of the item that they received, neither did you provide them with instructions in regards to how to return the item, and that is when they then raised an AtoZ claim and got refunded.

You can still now reach out to them and provide them with return instructions so that they can return the item that they claim is not conform to the product description.

You also mention that you have the signature proof of delivery, I highly recommend that you provide this proof when you appeal the AtoZ claim, as I have not been able to locate it.

Hope this is helpful.

Ange from Amazon

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_3pCRy01Vc8SXJ

Delivered with proof of delivery but AZ claim granted, appeal denied!

Hello,

I am writing about an "Not Received" claim for an order that was successfully delivered on time. Here are the order details: Order ID: 171-4792769-7805144 with Carrier: GLS / Posti . Delivery Date: January 27, 2025 (as per tracking) Amazon Estimated Delivery Date: January 27, 2025 The tracking information confirms that the package was delivered on January 27, 2025, which aligns with the estimated delivery timeframe provided by Amazon. Based on this, I kindly request that this claim be re-investigated. Thank you for your time and assistance.

@Maya_Amazon @Ange_Amazon

50件の閲覧
7件の返信
購入者の満足度の管理
タグ:Amazonマーケットプレイス保証申請
00
返信
user profile
Seller_3pCRy01Vc8SXJ

Delivered with proof of delivery but AZ claim granted, appeal denied!

Hello,

I am writing about an "Not Received" claim for an order that was successfully delivered on time. Here are the order details: Order ID: 171-4792769-7805144 with Carrier: GLS / Posti . Delivery Date: January 27, 2025 (as per tracking) Amazon Estimated Delivery Date: January 27, 2025 The tracking information confirms that the package was delivered on January 27, 2025, which aligns with the estimated delivery timeframe provided by Amazon. Based on this, I kindly request that this claim be re-investigated. Thank you for your time and assistance.

@Maya_Amazon @Ange_Amazon

購入者の満足度の管理
タグ:Amazonマーケットプレイス保証申請
00
50件の閲覧
7件の返信
返信
user profile

Delivered with proof of delivery but AZ claim granted, appeal denied!

投稿者：Seller_3pCRy01Vc8SXJ

Hello,

I am writing about an "Not Received" claim for an order that was successfully delivered on time. Here are the order details: Order ID: 171-4792769-7805144 with Carrier: GLS / Posti . Delivery Date: January 27, 2025 (as per tracking) Amazon Estimated Delivery Date: January 27, 2025 The tracking information confirms that the package was delivered on January 27, 2025, which aligns with the estimated delivery timeframe provided by Amazon. Based on this, I kindly request that this claim be re-investigated. Thank you for your time and assistance.

@Maya_Amazon @Ange_Amazon

購入者の満足度の管理
タグ:Amazonマーケットプレイス保証申請
00
50件の閲覧
7件の返信
返信
0件の返信
0件の返信
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user profile
Ange_Amazon
Seller_3pCRy01Vc8SXJ様の投稿への返信

Hi @Seller_3pCRy01Vc8SXJ,

Looking at the buyer messages, the buyer told you on 27th January that they did not receive the product that they ordered, but a different product and asked to return the item. Following that, you did not ask the buyer for pictures of the item that they received, neither did you provide them with instructions in regards to how to return the item, and that is when they then raised an AtoZ claim and got refunded.

You can still now reach out to them and provide them with return instructions so that they can return the item that they claim is not conform to the product description.

You also mention that you have the signature proof of delivery, I highly recommend that you provide this proof when you appeal the AtoZ claim, as I have not been able to locate it.

Hope this is helpful.

Ange from Amazon

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Ange_Amazon
Seller_3pCRy01Vc8SXJ様の投稿への返信

Hi @Seller_3pCRy01Vc8SXJ,

Looking at the buyer messages, the buyer told you on 27th January that they did not receive the product that they ordered, but a different product and asked to return the item. Following that, you did not ask the buyer for pictures of the item that they received, neither did you provide them with instructions in regards to how to return the item, and that is when they then raised an AtoZ claim and got refunded.

You can still now reach out to them and provide them with return instructions so that they can return the item that they claim is not conform to the product description.

You also mention that you have the signature proof of delivery, I highly recommend that you provide this proof when you appeal the AtoZ claim, as I have not been able to locate it.

Hope this is helpful.

Ange from Amazon

00
user profile
Ange_Amazon
Seller_3pCRy01Vc8SXJ様の投稿への返信

Hi @Seller_3pCRy01Vc8SXJ,

Looking at the buyer messages, the buyer told you on 27th January that they did not receive the product that they ordered, but a different product and asked to return the item. Following that, you did not ask the buyer for pictures of the item that they received, neither did you provide them with instructions in regards to how to return the item, and that is when they then raised an AtoZ claim and got refunded.

You can still now reach out to them and provide them with return instructions so that they can return the item that they claim is not conform to the product description.

You also mention that you have the signature proof of delivery, I highly recommend that you provide this proof when you appeal the AtoZ claim, as I have not been able to locate it.

Hope this is helpful.

Ange from Amazon

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう