Concerns this review:

https://www.amazon.com/gp/customer-reviews/R36EFJBPGLYDIZ?ref=pf_vv_at_pdctrvw_srp

Text: "Package and item arrived damaged and it could not be refunded or replaced..."

I request removal for 2 reasons. The review focuses on:

• Ordering issues and returns
• Product condition and damage

Reason 1: focuses on "Ordering issues and returns":

• Customer claims "could not be refunded or replaced"
• This product is FBA sold/fulfilled
• This is breach of Community Guidelines because it discusses "Ordering issues and returns"

It is also false:

• Amazon FBA allows this
• There is no record of a request for refund or replacement (this is a FBA sale)

Reason 2: focuses on "Product condition and damage"

• Customer's writes that "Package and item arrived damaged"
• This product is FBA sold/delivered and was not damaged in when accepted into inventory
• This breaches Community Guidelines because it discusses "Product condition and damage"
• The review itself has photos of damaged product packaging at center top (first photo) and this has resulted in a damaged product (second photo)

Both reasons are Community Guidelines breaches. See "What's not Allowed" here:

https://www.amazon.com/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF#GUID-9CC60549-85B9-4C06-BF30-A2F2B269F44C__SECTION_D3312F3190B64B00952DDDB40353BD0D

May you please assist in removing this review. I have already reported it (twice), messaged the customer twice (no response) tried seller support (no help, they said they can not help) and emailed community-help at amazon.com (twice)