セラーフォーラム
サインイン
サインイン
imgサインイン
フォーラムホームディスカッション
フォーラムホームディスカッション
imgサインイン
user profile
Seller_jSCJfRo2XEVC0

Safe-T Claim Denied

Hello,

I've been battling with Amazon to help me with a 480 dollar Safe-T Claim. I sold the buyer a Camera in Brand New condition, took pictures of the camera, shipping box, warranty papers and serial numbers. The buyer had returned the item damaged and CSBA refunded the buyer the full amount. I opened a Safe-T claim and stated all the facts. I showed pictures of the broken camera (lens was stuck open even when camera was shut off), missing camera box, missing battery and missing warranty papers. Amazon had then responded and said that I needed to include "-- Photographic evidence of the damage or difference with the item. Images of packaging will not suffice. Invoice document that lists the serial ID of the item that was sold. Attach any additional documentation that you think may support your claim.". I already included all of this in the opening of my case but I went ahead and took better pictures of the damage and sent over the invoice from B&H photo that stated my name address and camera serial number. They then responded back that the evidence was not enough : "We have reviewed the information you provided and we have denied your reimbursement request for order [redacted]. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.".

I hope that someone here could guide me in a way that could help me receive my 480 dollars back because it would be a huge loss to a small-ish seller like myself. I pay for "Buy shipping" to protect myself from claims like this and if I am not protected when I need to open a Safe-T claim then what is the point..

Thanks!

692件の閲覧
20件の返信
190
返信
user profile
Seller_jSCJfRo2XEVC0

Safe-T Claim Denied

Hello,

I've been battling with Amazon to help me with a 480 dollar Safe-T Claim. I sold the buyer a Camera in Brand New condition, took pictures of the camera, shipping box, warranty papers and serial numbers. The buyer had returned the item damaged and CSBA refunded the buyer the full amount. I opened a Safe-T claim and stated all the facts. I showed pictures of the broken camera (lens was stuck open even when camera was shut off), missing camera box, missing battery and missing warranty papers. Amazon had then responded and said that I needed to include "-- Photographic evidence of the damage or difference with the item. Images of packaging will not suffice. Invoice document that lists the serial ID of the item that was sold. Attach any additional documentation that you think may support your claim.". I already included all of this in the opening of my case but I went ahead and took better pictures of the damage and sent over the invoice from B&H photo that stated my name address and camera serial number. They then responded back that the evidence was not enough : "We have reviewed the information you provided and we have denied your reimbursement request for order [redacted]. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.".

I hope that someone here could guide me in a way that could help me receive my 480 dollars back because it would be a huge loss to a small-ish seller like myself. I pay for "Buy shipping" to protect myself from claims like this and if I am not protected when I need to open a Safe-T claim then what is the point..

Thanks!

190
692件の閲覧
20件の返信
返信
0件の返信
user profile
Seller_4HsL3GZbyDLea
Seller_jSCJfRo2XEVC0様の投稿への返信

I am sorry this happened to you.

Amazon is no longer a trustworthy and honest business partner. Amazon no longer honors A-Z claim appeals, feedback removals or Safe-T claims.

180
user profile
Seller_YvPJcV8cv0Kiu
Seller_jSCJfRo2XEVC0様の投稿への返信

We stopped selling anything expensive for this exact reason. (am sorry - this happened)

- Selling expensive items on this platform, is too risky since Amazon has never taken off their rose colored glasses in regards to buyers.

53
user profile
Seller_WL0FriXz55Xdk
Seller_jSCJfRo2XEVC0様の投稿への返信

You will be denied if you cant prove the serial number with a wholesale purchase invoice. But you should have been give partial credit for a no box return with missing accessories and sufficient proof of damage (before and after). But, we have lost several of these claims too. There a lot of times Safe-t-claim support will get hung up on one of the issues - like the stupid proof of serial number... when you don't provide it you automatically lose.

10
user profile
Seller_8ESHZD3bXlVUv
Seller_jSCJfRo2XEVC0様の投稿への返信

Try this - combine your photos like before/after images (before on left, after on the right, or similar layout) and label them in paint or photoshop on the image itself with "What was shipped" and "What was returned". Make it easy enough that a child could see the discrepancy. These employees have a limited amount of time to evaluate a claim, so make it super easy. You probably already did this next thing too, but just in case, make sure you limit text to short, small words and bullet points. The good news is that you have a full 90 days for a Safe-t-claim so keep re-opening it with additional info.

20
user profile
Joey_Amazon
Seller_jSCJfRo2XEVC0様の投稿への返信

Hello @Seller_jSCJfRo2XEVC0,

Thank you for utilizing the forums!

I have reviewed your case and decided to escalate to our internal team. Please allow our team to review your Safe T claim and I will post on this thread once I receive any information.

Thanks,

Joey

60
user profile
Seller_zGoDlPZLneGhF
Seller_jSCJfRo2XEVC0様の投稿への返信

Tough stuff, we also deal with this multiple times per month, we do not do CSBA for this exact reason, we recommend you opt out of that as soon as you can if possible.

Amazon will do what they can to burn you out in these types of situations, in hopes you'll move on and eat the loss. The last saving grace are the moderators in this forum, who seem to do their best to understand situations and escalate claims to the right people (I see one has already commented). The mods here are the only thing holding this platform together in my opinion. They aren't perfect by any means, but they are surely better than the AI support and overseas support.

50
user profile
Seller_jSCJfRo2XEVC0

Safe-T Claim Denied

Hello,

I've been battling with Amazon to help me with a 480 dollar Safe-T Claim. I sold the buyer a Camera in Brand New condition, took pictures of the camera, shipping box, warranty papers and serial numbers. The buyer had returned the item damaged and CSBA refunded the buyer the full amount. I opened a Safe-T claim and stated all the facts. I showed pictures of the broken camera (lens was stuck open even when camera was shut off), missing camera box, missing battery and missing warranty papers. Amazon had then responded and said that I needed to include "-- Photographic evidence of the damage or difference with the item. Images of packaging will not suffice. Invoice document that lists the serial ID of the item that was sold. Attach any additional documentation that you think may support your claim.". I already included all of this in the opening of my case but I went ahead and took better pictures of the damage and sent over the invoice from B&H photo that stated my name address and camera serial number. They then responded back that the evidence was not enough : "We have reviewed the information you provided and we have denied your reimbursement request for order [redacted]. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.".

I hope that someone here could guide me in a way that could help me receive my 480 dollars back because it would be a huge loss to a small-ish seller like myself. I pay for "Buy shipping" to protect myself from claims like this and if I am not protected when I need to open a Safe-T claim then what is the point..

Thanks!

692件の閲覧
20件の返信
190
返信
user profile
Seller_jSCJfRo2XEVC0

Safe-T Claim Denied

Hello,

I've been battling with Amazon to help me with a 480 dollar Safe-T Claim. I sold the buyer a Camera in Brand New condition, took pictures of the camera, shipping box, warranty papers and serial numbers. The buyer had returned the item damaged and CSBA refunded the buyer the full amount. I opened a Safe-T claim and stated all the facts. I showed pictures of the broken camera (lens was stuck open even when camera was shut off), missing camera box, missing battery and missing warranty papers. Amazon had then responded and said that I needed to include "-- Photographic evidence of the damage or difference with the item. Images of packaging will not suffice. Invoice document that lists the serial ID of the item that was sold. Attach any additional documentation that you think may support your claim.". I already included all of this in the opening of my case but I went ahead and took better pictures of the damage and sent over the invoice from B&H photo that stated my name address and camera serial number. They then responded back that the evidence was not enough : "We have reviewed the information you provided and we have denied your reimbursement request for order [redacted]. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.".

I hope that someone here could guide me in a way that could help me receive my 480 dollars back because it would be a huge loss to a small-ish seller like myself. I pay for "Buy shipping" to protect myself from claims like this and if I am not protected when I need to open a Safe-T claim then what is the point..

Thanks!

190
692件の閲覧
20件の返信
返信
user profile

Safe-T Claim Denied

投稿者：Seller_jSCJfRo2XEVC0

Hello,

I've been battling with Amazon to help me with a 480 dollar Safe-T Claim. I sold the buyer a Camera in Brand New condition, took pictures of the camera, shipping box, warranty papers and serial numbers. The buyer had returned the item damaged and CSBA refunded the buyer the full amount. I opened a Safe-T claim and stated all the facts. I showed pictures of the broken camera (lens was stuck open even when camera was shut off), missing camera box, missing battery and missing warranty papers. Amazon had then responded and said that I needed to include "-- Photographic evidence of the damage or difference with the item. Images of packaging will not suffice. Invoice document that lists the serial ID of the item that was sold. Attach any additional documentation that you think may support your claim.". I already included all of this in the opening of my case but I went ahead and took better pictures of the damage and sent over the invoice from B&H photo that stated my name address and camera serial number. They then responded back that the evidence was not enough : "We have reviewed the information you provided and we have denied your reimbursement request for order [redacted]. We understand that you may not agree, however, we stand by our decision. We cannot share any further information and we may not reply to further communications about this issue.".

I hope that someone here could guide me in a way that could help me receive my 480 dollars back because it would be a huge loss to a small-ish seller like myself. I pay for "Buy shipping" to protect myself from claims like this and if I am not protected when I need to open a Safe-T claim then what is the point..

Thanks!

購入者の満足度の管理
タグ:SAFE-T
190
692件の閲覧
20件の返信
返信
0件の返信
0件の返信
クイックフィルター
並べ替え
user profile
Seller_4HsL3GZbyDLea
Seller_jSCJfRo2XEVC0様の投稿への返信

I am sorry this happened to you.

Amazon is no longer a trustworthy and honest business partner. Amazon no longer honors A-Z claim appeals, feedback removals or Safe-T claims.

180
user profile
Seller_YvPJcV8cv0Kiu
Seller_jSCJfRo2XEVC0様の投稿への返信

We stopped selling anything expensive for this exact reason. (am sorry - this happened)

- Selling expensive items on this platform, is too risky since Amazon has never taken off their rose colored glasses in regards to buyers.

53
user profile
Seller_WL0FriXz55Xdk
Seller_jSCJfRo2XEVC0様の投稿への返信

You will be denied if you cant prove the serial number with a wholesale purchase invoice. But you should have been give partial credit for a no box return with missing accessories and sufficient proof of damage (before and after). But, we have lost several of these claims too. There a lot of times Safe-t-claim support will get hung up on one of the issues - like the stupid proof of serial number... when you don't provide it you automatically lose.

10
user profile
Seller_8ESHZD3bXlVUv
Seller_jSCJfRo2XEVC0様の投稿への返信

Try this - combine your photos like before/after images (before on left, after on the right, or similar layout) and label them in paint or photoshop on the image itself with "What was shipped" and "What was returned". Make it easy enough that a child could see the discrepancy. These employees have a limited amount of time to evaluate a claim, so make it super easy. You probably already did this next thing too, but just in case, make sure you limit text to short, small words and bullet points. The good news is that you have a full 90 days for a Safe-t-claim so keep re-opening it with additional info.

20
user profile
Joey_Amazon
Seller_jSCJfRo2XEVC0様の投稿への返信

Hello @Seller_jSCJfRo2XEVC0,

Thank you for utilizing the forums!

I have reviewed your case and decided to escalate to our internal team. Please allow our team to review your Safe T claim and I will post on this thread once I receive any information.

Thanks,

Joey

60
user profile
Seller_zGoDlPZLneGhF
Seller_jSCJfRo2XEVC0様の投稿への返信

Tough stuff, we also deal with this multiple times per month, we do not do CSBA for this exact reason, we recommend you opt out of that as soon as you can if possible.

Amazon will do what they can to burn you out in these types of situations, in hopes you'll move on and eat the loss. The last saving grace are the moderators in this forum, who seem to do their best to understand situations and escalate claims to the right people (I see one has already commented). The mods here are the only thing holding this platform together in my opinion. They aren't perfect by any means, but they are surely better than the AI support and overseas support.

50
user profile
Seller_4HsL3GZbyDLea
Seller_jSCJfRo2XEVC0様の投稿への返信

I am sorry this happened to you.

Amazon is no longer a trustworthy and honest business partner. Amazon no longer honors A-Z claim appeals, feedback removals or Safe-T claims.

180
user profile
Seller_4HsL3GZbyDLea
Seller_jSCJfRo2XEVC0様の投稿への返信

I am sorry this happened to you.

Amazon is no longer a trustworthy and honest business partner. Amazon no longer honors A-Z claim appeals, feedback removals or Safe-T claims.

180
返信
user profile
Seller_YvPJcV8cv0Kiu
Seller_jSCJfRo2XEVC0様の投稿への返信

We stopped selling anything expensive for this exact reason. (am sorry - this happened)

- Selling expensive items on this platform, is too risky since Amazon has never taken off their rose colored glasses in regards to buyers.

53
user profile
Seller_YvPJcV8cv0Kiu
Seller_jSCJfRo2XEVC0様の投稿への返信

We stopped selling anything expensive for this exact reason. (am sorry - this happened)

- Selling expensive items on this platform, is too risky since Amazon has never taken off their rose colored glasses in regards to buyers.

53
返信
user profile
Seller_WL0FriXz55Xdk
Seller_jSCJfRo2XEVC0様の投稿への返信

You will be denied if you cant prove the serial number with a wholesale purchase invoice. But you should have been give partial credit for a no box return with missing accessories and sufficient proof of damage (before and after). But, we have lost several of these claims too. There a lot of times Safe-t-claim support will get hung up on one of the issues - like the stupid proof of serial number... when you don't provide it you automatically lose.

10
user profile
Seller_WL0FriXz55Xdk
Seller_jSCJfRo2XEVC0様の投稿への返信

You will be denied if you cant prove the serial number with a wholesale purchase invoice. But you should have been give partial credit for a no box return with missing accessories and sufficient proof of damage (before and after). But, we have lost several of these claims too. There a lot of times Safe-t-claim support will get hung up on one of the issues - like the stupid proof of serial number... when you don't provide it you automatically lose.

10
返信
user profile
Seller_8ESHZD3bXlVUv
Seller_jSCJfRo2XEVC0様の投稿への返信

Try this - combine your photos like before/after images (before on left, after on the right, or similar layout) and label them in paint or photoshop on the image itself with "What was shipped" and "What was returned". Make it easy enough that a child could see the discrepancy. These employees have a limited amount of time to evaluate a claim, so make it super easy. You probably already did this next thing too, but just in case, make sure you limit text to short, small words and bullet points. The good news is that you have a full 90 days for a Safe-t-claim so keep re-opening it with additional info.

20
user profile
Seller_8ESHZD3bXlVUv
Seller_jSCJfRo2XEVC0様の投稿への返信

Try this - combine your photos like before/after images (before on left, after on the right, or similar layout) and label them in paint or photoshop on the image itself with "What was shipped" and "What was returned". Make it easy enough that a child could see the discrepancy. These employees have a limited amount of time to evaluate a claim, so make it super easy. You probably already did this next thing too, but just in case, make sure you limit text to short, small words and bullet points. The good news is that you have a full 90 days for a Safe-t-claim so keep re-opening it with additional info.

20
返信
user profile
Joey_Amazon
Seller_jSCJfRo2XEVC0様の投稿への返信

Hello @Seller_jSCJfRo2XEVC0,

Thank you for utilizing the forums!

I have reviewed your case and decided to escalate to our internal team. Please allow our team to review your Safe T claim and I will post on this thread once I receive any information.

Thanks,

Joey

60
user profile
Joey_Amazon
Seller_jSCJfRo2XEVC0様の投稿への返信

Hello @Seller_jSCJfRo2XEVC0,

Thank you for utilizing the forums!

I have reviewed your case and decided to escalate to our internal team. Please allow our team to review your Safe T claim and I will post on this thread once I receive any information.

Thanks,

Joey

60
返信
user profile
Seller_zGoDlPZLneGhF
Seller_jSCJfRo2XEVC0様の投稿への返信

Tough stuff, we also deal with this multiple times per month, we do not do CSBA for this exact reason, we recommend you opt out of that as soon as you can if possible.

Amazon will do what they can to burn you out in these types of situations, in hopes you'll move on and eat the loss. The last saving grace are the moderators in this forum, who seem to do their best to understand situations and escalate claims to the right people (I see one has already commented). The mods here are the only thing holding this platform together in my opinion. They aren't perfect by any means, but they are surely better than the AI support and overseas support.

50
user profile
Seller_zGoDlPZLneGhF
Seller_jSCJfRo2XEVC0様の投稿への返信

Tough stuff, we also deal with this multiple times per month, we do not do CSBA for this exact reason, we recommend you opt out of that as soon as you can if possible.

Amazon will do what they can to burn you out in these types of situations, in hopes you'll move on and eat the loss. The last saving grace are the moderators in this forum, who seem to do their best to understand situations and escalate claims to the right people (I see one has already commented). The mods here are the only thing holding this platform together in my opinion. They aren't perfect by any means, but they are surely better than the AI support and overseas support.

50
返信