Safe T Claim
I have two customers that received their item tracking by usps say delivered at the address they provided they filed a safe T claim claiming they never received the item I disputed it and uploaded a invoice of the purchase and the usps tracking saying it was delivered one lady actually changed her whole address on her account to file the claim my disputes keep getting denied how can I file claim against the customer or what can help my dispute get approved ?
Safe T Claim
I have two customers that received their item tracking by usps say delivered at the address they provided they filed a safe T claim claiming they never received the item I disputed it and uploaded a invoice of the purchase and the usps tracking saying it was delivered one lady actually changed her whole address on her account to file the claim my disputes keep getting denied how can I file claim against the customer or what can help my dispute get approved ?
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Seller_OvL8C4BJWiuS9
A buyer cannot file a safe-t claim, are you referring to an A-Z claim?
Did you use Amazon Buy Shipping? If not, the buyer will 99% of the time win the claim. You can suggest to then you are contacting the Post Master General to investigate.
Seller_4zBzdtgCyS9EI
You cannot win INR without signature confirmation and even then, might not. The only protection you have is by using Amazon buy shipping. You can read information on that via the help files
Seller_Hi7wbO2Kbo6bl
Tracking is not proof of delivery. Signature is the only proof of delivery.
Using Amazon buy-shipping provides some protection against INR claims.
You cannot file a claim against a buyer.
Quincy_Amazon
Hello @Seller_8bYh3gjJkQKpU
Thank you for posting your inquiry to the Forums.
When responding to an A-Z Claim, for delivery-related Claims, please include Dispatch method, proof of delivery, tracking number, customer’s delivery address, customer’s signature confirmation, and carrier details.
Please advise the claim ID or order ID and I can take a look.
Regards,
Quincy_Amazon
