ERROR 5461 How to solve this error?
Hi
I need help with this issue. I received this email from AMAZON. I have sended all the documents and images to the Amazon to resolve this issue but still it's not resolved. I have bought GTiNs code from GS1. I also sended the GS1 certificate to Amazon. But still no progress. So, please help me to solve this issue.
Hello from Amazon Selling Partner Support,
Thank you for your patience.
My sincere apologies for any inconvenience caused. We understand how important this is for your business. I will be glad to assist you with your concern today.
I have reviewed your issue in detail and I know this is very important for you as facing an issue with 5461 error.
Our internal team have completed their review and have updated us that your account is not UPC exempted. Also, as per our system of records the UPC owner and Brand do not relate.
We request you to create a new appeal providing real life (physical) images of the product that clearly shows the barcode along with the UPC, and brand.
(Please note: gibberish/alphanumeric/only alphabetical number provided {Example : %FDH@@$%/50XB2357UJ8/THJDLJDVDMDOH}, ASIN or SKU are not considered as UPC)
You may include multiple images to ensure that all the required information is captured. Note: We do not accept GS1 certificates or any other documents as valid proof to validate UPC.
ERROR 5461 How to solve this error?
Hi
I need help with this issue. I received this email from AMAZON. I have sended all the documents and images to the Amazon to resolve this issue but still it's not resolved. I have bought GTiNs code from GS1. I also sended the GS1 certificate to Amazon. But still no progress. So, please help me to solve this issue.
Hello from Amazon Selling Partner Support,
Thank you for your patience.
My sincere apologies for any inconvenience caused. We understand how important this is for your business. I will be glad to assist you with your concern today.
I have reviewed your issue in detail and I know this is very important for you as facing an issue with 5461 error.
Our internal team have completed their review and have updated us that your account is not UPC exempted. Also, as per our system of records the UPC owner and Brand do not relate.
We request you to create a new appeal providing real life (physical) images of the product that clearly shows the barcode along with the UPC, and brand.
(Please note: gibberish/alphanumeric/only alphabetical number provided {Example : %FDH@@$%/50XB2357UJ8/THJDLJDVDMDOH}, ASIN or SKU are not considered as UPC)
You may include multiple images to ensure that all the required information is captured. Note: We do not accept GS1 certificates or any other documents as valid proof to validate UPC.
0件の返信
Rose_Amazon
Hi @NOOR_HOUSE,
Thanks for the post and hope you had a good weekend.
A few other sellers encountered the same issue. We have inquired about this internally. Will provide an update once I receive a response.
Thanks in advance for your patience.
Rose_Amazon
Seller_7Er9km3H9JTkU
We are also facing same issue with our brand registered in Kitchen category. When is it planned to be resolved?
Seller_Ifu1dY9GcVQj9
I had similar issue in "Urinal Accessory" category.
I bought the UPC barcode from GS1 but amazon is giving same reason that "Also, as per our system of records the UPC owner and Brand do not relate although I bought gs1 barcode".
Which doesn't make sense as it can easily be verified from GS1.org.
@Rose_Amazon, can you please have a look.
My case ID is "ID 13104543541"
