Amazon is not giving me any other options after my account was suspended.
My account was suspended over a year ago because I couldn’t provide invoices for a product I had sold. I used to work with assistants I met in a Facebook group, and they were the ones managing my account. I trusted them, assuming they knew Amazon’s policies better than I did.
However, when Amazon requested invoices for one of my products, they failed to provide the original documents. As a result, Amazon flagged the product as counterfeit and blocked my funds. I acknowledge my mistake, but Amazon has continued to request the same invoice—one that I have been unable to obtain for over a year.
This was my first account suspension. After researching possible solutions, I was advised to submit a Plan of Action, which I did. However, the Account Health representatives keep asking for the same invoices without offering any alternative solutions.
Do you have any suggestions?
Amazon is not giving me any other options after my account was suspended.
My account was suspended over a year ago because I couldn’t provide invoices for a product I had sold. I used to work with assistants I met in a Facebook group, and they were the ones managing my account. I trusted them, assuming they knew Amazon’s policies better than I did.
However, when Amazon requested invoices for one of my products, they failed to provide the original documents. As a result, Amazon flagged the product as counterfeit and blocked my funds. I acknowledge my mistake, but Amazon has continued to request the same invoice—one that I have been unable to obtain for over a year.
This was my first account suspension. After researching possible solutions, I was advised to submit a Plan of Action, which I did. However, the Account Health representatives keep asking for the same invoices without offering any alternative solutions.
Do you have any suggestions?
3件の返信
Seller_rI7BZIczK8iAC
Your title says it correctly: "Amazon is not giving me any other options".
And that's it. Since you can't proove the authenticity of your products providing a valuable supply chain you will not be able to reactivate your account. On Amazon everybody has ONE chance in a lifetime.
Try on other, much easier platforms.
Seller_nRFmxiQg4EGrw
It's also your last.
Amazon has been extremely clear lately that in cases of IP/inauthentic claims, the ONLY way to resolve the issue it to provide the required documents. There are no alternative solutions. Without proper documents, you are done selling on Amazon.
