Premium shipping not displaying on any listings
I have had overnight and 2nd day shipping on my listings for a few years now with no issues, but all of a sudden it is not displaying on any of my listings (all my eligibility is good), and i have it turned on within all my shipping templates. I have tried calling customer service but have got 0 help as most of them are reading out of a book and have no clue what they are actually doing.
Premium shipping not displaying on any listings
I have had overnight and 2nd day shipping on my listings for a few years now with no issues, but all of a sudden it is not displaying on any of my listings (all my eligibility is good), and i have it turned on within all my shipping templates. I have tried calling customer service but have got 0 help as most of them are reading out of a book and have no clue what they are actually doing.
0件の返信
Seller_AXC06kcsKI1qG
When you go here does it say your PREMIUM SHIPPING ELIGIBLE?
https://sellercentral.amazon.com/performance/eligibilities?ref=sp-st-dash-mons-elgibl
To be eligible to offer Premium Shipping options, you must be selling on Amazon for more than 90 days and must meet the following requirements for 30 days for Premium Shipping orders.
- Valid Tracking Rate of 99%
- On-Time Delivery Score of 97% or greater
- Seller-initiated cancellation rate of less than 0.5%
In the United States, Premium Shipping options include One-Day Shipping, and/or Two-Day Shipping, which you can enable in your shipping settings.
Amazon will determine your ongoing eligibility by your delivery performance for orders with Premium Shipping, excluding seller fulfilled orders with a Prime badge. Review your Premium Shipping Eligibility dashboard to track eligibility.
Dominic_Amazon
Hi @Seller_ugtQj7kMDXS4S,
Dominic from Amazon here, happy to help! It looks like the team is working on a fix on the case ending in 9021. If this is not resolved properly by Thursday please tag me and I will see what we can do.
Best,
Dominic
Seller_nLEDXgs975nrX
We have the same issue. Our account is also eligible for premium SecondDay and NextDay shipping, but customers are unable to see these options at checkout. We are getting no premium shipping orders even though we have the options in our shipping templates.
Were you able to resolve this? Any help would be appreciated.
