A-to-Z Claim: Why is Amazon Refunding Buyers Despite UPS Photo Proof of Delivery?
We've had countless A-to-Z claims for undelivered packages, even though UPS provides photo proof of delivery. Amazon is still issuing refunds, and UPS denies lost package claims because buyers don't provide contact numbers. What's the solution?
A-to-Z Claim: Why is Amazon Refunding Buyers Despite UPS Photo Proof of Delivery?
We've had countless A-to-Z claims for undelivered packages, even though UPS provides photo proof of delivery. Amazon is still issuing refunds, and UPS denies lost package claims because buyers don't provide contact numbers. What's the solution?
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Quincy_Amazon
Hello @Seller_ujBsJ2X6cTF9Z
Thank you for posting your inquiry to the Forums.
I came across your thread and wanted to link this help page on how to prevent A-Z Claims. In the first section titled "shipping", it provides some guidance on mitigating shipping-related A-Z Claims.
Regards,
Quincy_Amazon
