My product worth 190,000 USD was lost in the Amazon FBA warehouse.
15 shipments that I sent to the FBA warehouse were lost, or the units were added to my inventory with missing units. I sent only 1 parcel in all shipment IDs and there was only 1 FNSKU product inside.
I applied for all lost shipments on the appropriate dates, that is, within the first 6 months.
However, Amazon did not respond to these cases for a long time or said that they did not receive the shipping box. But this was ridiculous. In some shipments, I sent, for example, 100 products in one box. 40 of them were transferred to my inventory, but 60 were lost. Amazon again refused to pay, saying that it had not received this cargo parcel.
However, in the later period, they admitted that they had received the cargo parcel. At first, they said that the cargo parcel had been received and was currently in transfer between warehouses. They were saying that an investigation would be initiated later and were demanding a purchase invoice and proof of delivery (POD). They claimed that the cargo parcel was never received after I sent the necessary documents. Afterwards, they did not respond to any cases.
They have not responded to any cases for 18-19 months.
I create a new case, they say they will respond within 24 hours. But they never answer.
I proved everything. I sent the POD document and purchase invoice for all shipments. (I supply all products from the manufacturer.)
Additionally, I send all shipments via DHL shipping company. All shipments have a POD document. It appears that these parcels have been delivered in the Amazon system.
However, Amazon never accepts payment. He is blatantly lying to avoid paying.
Even though I proved everything, they do not respond to cases in order not to pay. This is ridiculous. Amazon FBA is no longer reliable.
I think they stole these products from me and secretly sold them to customers. Many sellers have probably experienced this situation.
I think all sellers should unite collectively and sue Amazon. I am meeting with a large law firm regarding this issue. I will definitely not let this go until I collect the money I am entitled to from Amazon.
Below are all the necessary details for all shipments.
I would like a seller support specialist to review these and let me know.
Please review it as a seller and share your thoughts.
Shipment ID: FBA16KJX16XX
Shipment date: 25 Apr 2022
Case ID: 10682614181
Case creation date: September 01, 2022
Shipment ID: FBA16V2NR5RH
Shipment date: Oct 21, 2022
Case ID: 11614937631
Case creation date: December 25, 2022
Shipment ID: FBA16FSQRPR8
Shipment date: Nov 26, 2021
Case ID: 9342001791
13977421881
Case creation date: December 25, 2021
Shipment ID: FBA1714TPX7K
Shipment date: Apr 5, 2023
Case ID: 13181196641
Case creation date: July 02, 2023
Shipment ID: FBA16T9YYJ0V
Shipment date: Aug 10, 2022
Case ID: 11220742241
14232054231
Case creation date: November 08, 2022
Shipment ID: FBA1762D5GZS
Shipment date: Jun 26, 2023
Case ID: 13180950081
Case creation date: July 02, 2023
Shipment ID: FBA16WB0P07Y
Shipment date: Sep 17, 2022
Case ID: 11118446571
Case creation date: October 27, 2022
Shipment ID: FBA16XRHGH8P
Shipment date: Oct 18, 2022
Case ID: 11569731861
Case creation date: December 20, 2022
Shipment ID: FBA16XSZX9P4
Shipment date: Oct 19, 2022
Case ID: 11889352851
13002252771
Case creation date: February 01
Shipment ID: FBA17162RM6J
Shipment date: Apr 9, 2023
Case ID: 13181095971
Case creation date: July 02, 2023
Shipment ID: FBA1762DHZWC
Shipment date: May 18, 2023
Case ID: 13186203161
14401067231
Case creation date: July 03, 2023
Shipment ID: FBA17162L5S7
Shipment date: Mar 26, 2023
Case ID: 13181183751
13966284421
Case creation date: July 02, 2023
Shipment ID: FBA1714TQLGM
Shipment date: Feb 21, 2023
Case ID: 12704636441
15150844201
Case creation date: May 08, 2023
Shipment ID: FBA1711RDYQ5
Shipment date: Mar 26, 2023
Case ID: 13181107611
14966102181
Case creation date: July 02, 2023
Shipment ID: FBA16XRH9K0Q
Shipment date: Oct 18, 2022
Case ID: 11568349421
14966046601
Case creation date: December 20, 2022
Shipment ID: FBA16SNMGN9L
Shipment date: Jul 27, 2022
Case ID: 10578977701
14965824361
Case creation date: August 16, 2022
@Dominic_Amazon@Troy_Amazon@Dougal_Amazon@Atlas_Amazon@Danny_Amazon@Stevie_Amazon@Sandy_Amazon@Jameson_Amazon@Michelle_Amazon@KJ_Amazon@Topher_Amazon@Bryce_Amazon@TaylorR_Amazon@Topher_Amazon@Tiff_Amazon@SEAmod@Quincy_Amazon@CR_Amazon@Blake_Amazon
please check all the details and help me.
My product worth 190,000 USD was lost in the Amazon FBA warehouse.
15 shipments that I sent to the FBA warehouse were lost, or the units were added to my inventory with missing units. I sent only 1 parcel in all shipment IDs and there was only 1 FNSKU product inside.
I applied for all lost shipments on the appropriate dates, that is, within the first 6 months.
However, Amazon did not respond to these cases for a long time or said that they did not receive the shipping box. But this was ridiculous. In some shipments, I sent, for example, 100 products in one box. 40 of them were transferred to my inventory, but 60 were lost. Amazon again refused to pay, saying that it had not received this cargo parcel.
However, in the later period, they admitted that they had received the cargo parcel. At first, they said that the cargo parcel had been received and was currently in transfer between warehouses. They were saying that an investigation would be initiated later and were demanding a purchase invoice and proof of delivery (POD). They claimed that the cargo parcel was never received after I sent the necessary documents. Afterwards, they did not respond to any cases.
They have not responded to any cases for 18-19 months.
I create a new case, they say they will respond within 24 hours. But they never answer.
I proved everything. I sent the POD document and purchase invoice for all shipments. (I supply all products from the manufacturer.)
Additionally, I send all shipments via DHL shipping company. All shipments have a POD document. It appears that these parcels have been delivered in the Amazon system.
However, Amazon never accepts payment. He is blatantly lying to avoid paying.
Even though I proved everything, they do not respond to cases in order not to pay. This is ridiculous. Amazon FBA is no longer reliable.
I think they stole these products from me and secretly sold them to customers. Many sellers have probably experienced this situation.
I think all sellers should unite collectively and sue Amazon. I am meeting with a large law firm regarding this issue. I will definitely not let this go until I collect the money I am entitled to from Amazon.
Below are all the necessary details for all shipments.
I would like a seller support specialist to review these and let me know.
Please review it as a seller and share your thoughts.
Shipment ID: FBA16KJX16XX
Shipment date: 25 Apr 2022
Case ID: 10682614181
Case creation date: September 01, 2022
Shipment ID: FBA16V2NR5RH
Shipment date: Oct 21, 2022
Case ID: 11614937631
Case creation date: December 25, 2022
Shipment ID: FBA16FSQRPR8
Shipment date: Nov 26, 2021
Case ID: 9342001791
13977421881
Case creation date: December 25, 2021
Shipment ID: FBA1714TPX7K
Shipment date: Apr 5, 2023
Case ID: 13181196641
Case creation date: July 02, 2023
Shipment ID: FBA16T9YYJ0V
Shipment date: Aug 10, 2022
Case ID: 11220742241
14232054231
Case creation date: November 08, 2022
Shipment ID: FBA1762D5GZS
Shipment date: Jun 26, 2023
Case ID: 13180950081
Case creation date: July 02, 2023
Shipment ID: FBA16WB0P07Y
Shipment date: Sep 17, 2022
Case ID: 11118446571
Case creation date: October 27, 2022
Shipment ID: FBA16XRHGH8P
Shipment date: Oct 18, 2022
Case ID: 11569731861
Case creation date: December 20, 2022
Shipment ID: FBA16XSZX9P4
Shipment date: Oct 19, 2022
Case ID: 11889352851
13002252771
Case creation date: February 01
Shipment ID: FBA17162RM6J
Shipment date: Apr 9, 2023
Case ID: 13181095971
Case creation date: July 02, 2023
Shipment ID: FBA1762DHZWC
Shipment date: May 18, 2023
Case ID: 13186203161
14401067231
Case creation date: July 03, 2023
Shipment ID: FBA17162L5S7
Shipment date: Mar 26, 2023
Case ID: 13181183751
13966284421
Case creation date: July 02, 2023
Shipment ID: FBA1714TQLGM
Shipment date: Feb 21, 2023
Case ID: 12704636441
15150844201
Case creation date: May 08, 2023
Shipment ID: FBA1711RDYQ5
Shipment date: Mar 26, 2023
Case ID: 13181107611
14966102181
Case creation date: July 02, 2023
Shipment ID: FBA16XRH9K0Q
Shipment date: Oct 18, 2022
Case ID: 11568349421
14966046601
Case creation date: December 20, 2022
Shipment ID: FBA16SNMGN9L
Shipment date: Jul 27, 2022
Case ID: 10578977701
14965824361
Case creation date: August 16, 2022
@Dominic_Amazon@Troy_Amazon@Dougal_Amazon@Atlas_Amazon@Danny_Amazon@Stevie_Amazon@Sandy_Amazon@Jameson_Amazon@Michelle_Amazon@KJ_Amazon@Topher_Amazon@Bryce_Amazon@TaylorR_Amazon@Topher_Amazon@Tiff_Amazon@SEAmod@Quincy_Amazon@CR_Amazon@Blake_Amazon
please check all the details and help me.
0件の返信
Bryce_Amazon
Good afternoon @Seller_wbj2FGHAF8QmJ,
Is this thread related to the previous thread your raised on this issue here?
- Bryce
Seller_LBQZt4wWsFSsy
Oh, it's unbelievable. hope you can get a acceptable result.
All the best!