The progress of the appeal processes is very problematic.
I can understand that Amazon works on customer satisfaction. This is very normal, of course, but as a company, our account is suspended overnight, the responses to our appeals are late, and the waiting period for a response lasts at least 72 hours makes it difficult to work with Amazon. This system is reversed, and defense is required before deactivating the account. If Amazon is not satisfied with the process, it must determine a penalty period for the account and suspend it for that period. This minimizes the damages that may occur to companies.Every 2 months, I write an appeal due to the cargo company's late delivery, which is not caused by our company, and it takes almost 2 weeks for the defense of this process, Amazon's response, and the account to be corrected.It creates huge losses for cash flow and the operability of the company.
regards
The progress of the appeal processes is very problematic.
I can understand that Amazon works on customer satisfaction. This is very normal, of course, but as a company, our account is suspended overnight, the responses to our appeals are late, and the waiting period for a response lasts at least 72 hours makes it difficult to work with Amazon. This system is reversed, and defense is required before deactivating the account. If Amazon is not satisfied with the process, it must determine a penalty period for the account and suspend it for that period. This minimizes the damages that may occur to companies.Every 2 months, I write an appeal due to the cargo company's late delivery, which is not caused by our company, and it takes almost 2 weeks for the defense of this process, Amazon's response, and the account to be corrected.It creates huge losses for cash flow and the operability of the company.
regards
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Seller_w9IxwsraRb9lc
If you want Amazon off your back you need to respond in the Buyers favour.
Unfair YES but that is the system.
You have to decide whether want a loss on the sale or no sales for the suspension period.
Also if you get a warning & you have a full business account then click on "Call Me".
They usually respond with minutes.
Tell them the problem & why.
They will then tell you what to do.
Swallow your pride & Agree with whatever they say.
That will get the warning removed & usually a suspension removed.
Just be aware that if you get multiple warnings or suspenions & do nothing your account may be closed on you.
Lodging an appeal online gets you the usual Bot responses.
A call request gets you a Person whio usually wants to help you.
If their accent is hard to understand do not hang up as that is a black mark.
Best thing to do is say it is a bad line & they will slow down & speak more clearly.
