A-Z Claim, Product delivered but customer says it wasn't. Amazon gave refund right away. What to do?
Hello,
I sent a big sized product worth around $200 to a customer (no signature required) and now the customer has opened an A to Z claim saying it wasn't delivered. Tracking says it was.
About 12 hours after receiving notification from Amazon regarding this issue, they issued her a FULL refund. Wow.
As these situations are very tricky I would really appreciate some advice as to how to navigate this situation and how to not get my store suspended or get some kind of penalty.
A-Z Claim, Product delivered but customer says it wasn't. Amazon gave refund right away. What to do?
Hello,
I sent a big sized product worth around $200 to a customer (no signature required) and now the customer has opened an A to Z claim saying it wasn't delivered. Tracking says it was.
About 12 hours after receiving notification from Amazon regarding this issue, they issued her a FULL refund. Wow.
As these situations are very tricky I would really appreciate some advice as to how to navigate this situation and how to not get my store suspended or get some kind of penalty.
0件の返信
Joey_Amazon
Hello @Seller_weu5C3hytYJvl,
Appreciate you posting here at the forums and bringing this matter to our attention. Unfortunate that you are experiencing this type of issue.
When you have a moment please share the Claim ID associated with this case. I can take a look and determine the best next steps for you. Also, are you utilizing Amazon Buy Shipping services ?
Thanks,
Joey
