セラーフォーラム
サインイン
サインイン
imgサインイン
フォーラムホームディスカッション
フォーラムホームディスカッション
imgサインイン
user profile
Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

34件の閲覧
8件の返信
00
返信
user profile
Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

00
34件の閲覧
8件の返信
返信
0件の返信
user profile
Danny_Amazon
Seller_n563jG9LzmCkn様の投稿への返信

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

34件の閲覧
8件の返信
00
返信
user profile
Seller_n563jG9LzmCkn

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

00
34件の閲覧
8件の返信
返信
user profile

CUSTOMER WAS REFUNDED FOR A RETURN THAT I DO NOT SELL

投稿者：Seller_n563jG9LzmCkn

Order 114-8800604-2525842 customer returned an item I do not sell. I CANNOT MAKE A SAFE T CLAIM Please advise

購入者の満足度の管理
タグ:返金
00
34件の閲覧
8件の返信
返信
0件の返信
0件の返信
クイックフィルター
並べ替え
user profile
Danny_Amazon
Seller_n563jG9LzmCkn様の投稿への返信

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

00
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう
user profile
Danny_Amazon
Seller_n563jG9LzmCkn様の投稿への返信

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

00
user profile
Danny_Amazon
Seller_n563jG9LzmCkn様の投稿への返信

Hello @Seller_n563jG9LzmCkn- and thank you for this post.

As I review your provided Order ID, it shows that the refund was initiated by the seller in this case, while the SAFE-T Claim process covers situations where a refund is processed by Amazon. In cases where a buyer returns a materially different item, please see this page on assessing restocking fees, which includes steps in order to charge a 100% restocking fee for materially different returns.

I hope this helps moving forward!

Thanks,

Danny

00
返信
このディスカッションをフォローして、新しいアクティビティの通知を受け取りましょう