My Account was Deactivated due to Video verification call
Hi Amazon tram ,
I created my Amazon account and was verified by an Amazon team member through a video verification call on 1the 13th of June, 2024. Then , I was waiting for my business documents as the account was created on an individual information basis. Then, I received an email on 17th Sep that my account had been deactivated in accordance with section 3, and I had to appear again in a video call with all my documents. I filled in the required information and booked for a video verification. The date provided by my Amazon team were 23 Sep, 26 Sep, and 2nd Oct 2024. I did not receive any email on the 23rd Sep then I called Amazon's team and requested to send the link for my verification. They honor me and send me an instant joining link to verify my identity. Meanwhile, I had to go for a business meeting in Belgium during my traveling, I just clicked for a video verification call, fearing not to expire the video link, due to travel stress and an unstable environment, I was not able to properly answer the questions asked by the video verification representative. After completion of the call, I received the email that "we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated." I again sent an appeal to book a video verification call so that I can prove myself an original representative of the account's owner, and I am willing to submit any documents by a team that proves my identity.
I have already purchased the inventory for my account, so my investment will be lost d.e to this decision
I requested to Amazon's team that either please allow me to appear in video verification call again or Just reply me on my appeals sent to you so that I could be able to get solution for activation of my account
@amazonverification team
@El_AMZ_907
@Atlas_Amazon
9件の返信
Seller_OvL8C4BJWiuS9
Whatever you provided and or said triggered their decision. Travel stress and unstable environment are not excuses. You shouldn't have made the appointment if you were not prepared.
Emet_Amazon
Hello @Seller_Fe2YcIuACASgS,
Thank you for posting your concerns with your account deactivation.
I received an email on 17th Sep that my account had been deactivated in accordance with section 3, and I had to appear again in a video call with all my documents.
They honor me and send me an instant joining link to verify my identity. Meanwhile, I had to go for a business meeting in Belgium during my traveling, I just clicked for a video verification call, fearing not to expire the video link, due to travel stress and an unstable environment, I was not able to properly answer the questions asked by the video verification representative.
As noted when you were on your video call you were not able to properly answer the questions raised by the representative. This alone can cause a very serious concern as these questions are typically related to your business. If incorrect or inaccurate information is provided, this would likely be the reason for the rejection.
I received the email that "we believe or our controls identify that your account may have been used for deceptive, fraudulent, or illegal activity. As a result, your account will not be reactivated." I again sent an appeal to book a video verification call so that I can prove myself an original representative of the account's owner, and I am willing to submit any documents by a team that proves my identity.
Due to the video call not being successful, I cannot guarantee the account has the eligibility for reactivation at this time. You are welcome to attempt providing additional or supporting evidence to verify your account information, and information surrounding your business, but if the supporting evidence is not enough, we may not respond further.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_Fe2YcIuACASgS,
Thank you for following up on the situation.
I have already sent the POA to the team with all my Supporting documents but I have not get any response from team Yet.
Please guide me How to contact with the concern team and How to arrange a video call or sent them all profs so that I would be able to prove my self a real person behind this account.
I have cleared the 1st video call during the account sign up, so this was the second call for me and I already briefly mentioned in my plan of action from where you just posted.
I have reached out to the team who followed up advising that you should have received a new link to attempt the video call once again. I have limited visibility on my end to verify this was received. If you have received this notice, please ensure you schedule and attend your verification call to complete this part of the process. I would also suggest ensuring all account information and related details are available to address any questions we may have.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
