The account cannot be appealed, there is no View appeal, and no response to real information
My account has been in the second trial for two years, and I have been unable to pass the real materials submitted many times. (Credit cards, telecommunications bills, invoices, product invoices, notarizations, real estate certificates. Legal person ID cards, legal person photos, social insurance certificates, etc.) because it is a global number. Recently, I submitted Japan, the United States and Europe, and submitted them at the same time. The United States passed. It was closed again after two days. Said: Japan did not pass. However, the Japanese station has not responded, and the new material cannot be submitted recently because there is no more information button submitted. The case replied that the new material should be submitted, but the Japanese station cannot submit without the View appeal button. The U.S. and European stations said: The Japanese station can only be activated after passing it, but the Japanese station did not submit other more information buttons, which made it impossible to submit. The account is due to the merger of the United States and Europe and Japan, which caused the second trial. At the second instance, all the materials were true. According to Amazon’s requirements, they would definitely be able to pass it. I never thought about it. Amazon’s regulations are not true, the regulations are just that they say forget it. Can’t be too serious.
The account cannot be appealed, there is no View appeal, and no response to real information
My account has been in the second trial for two years, and I have been unable to pass the real materials submitted many times. (Credit cards, telecommunications bills, invoices, product invoices, notarizations, real estate certificates. Legal person ID cards, legal person photos, social insurance certificates, etc.) because it is a global number. Recently, I submitted Japan, the United States and Europe, and submitted them at the same time. The United States passed. It was closed again after two days. Said: Japan did not pass. However, the Japanese station has not responded, and the new material cannot be submitted recently because there is no more information button submitted. The case replied that the new material should be submitted, but the Japanese station cannot submit without the View appeal button. The U.S. and European stations said: The Japanese station can only be activated after passing it, but the Japanese station did not submit other more information buttons, which made it impossible to submit. The account is due to the merger of the United States and Europe and Japan, which caused the second trial. At the second instance, all the materials were true. According to Amazon’s requirements, they would definitely be able to pass it. I never thought about it. Amazon’s regulations are not true, the regulations are just that they say forget it. Can’t be too serious.
0件の返信
Seller_WnRCnvC9rvNOl
Submitting Identity Verification Documents
There are two types of identity verification documents required:
- Photo identification (passport, driver’s license, basic resident registration card with photo, residence card), and
- Bill or statement issued within 180 days (credit card statement, internet banking statement of account, savings account passbook, balance certificate)
Your photo identification must be still within its period of validity, and the name on it must match the information registered on Seller Central.
Additional identity verification
https://sellercentral.amazon.co.jp/performance/dashboard?ref=ah_em_comp
Seller_lN6gYJT1usLcV
Hello @e947e31b98494538faa8,
This is Emi with Amazon.
Thank you for sharing your current situation here.
As @POM166 mentioned above,
information on the documents must match the information registered on Seller Central.
We would like you to double check if the documents you have provided match the information completely on Seller Central.
Regarding submission method,
could you please create a case and attach the documents?
Here is how to create a case:
Seller Central > Help > Need more help? > Click “Get Support”
Best regard,
Emi
Seller_nGNmLInd21PSh
Hi @Emi_Amazon_old , can you help us with our amazon account suspended? We have issue with Utility Bill verification but we submitted required infromation but amazon stopped replying after few rejection.
Here is the notification from we received:
Hello Genki Instruments,
We received your submission but do not have enough information to reactivate your account at this time.
Why is this happening?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide one of the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
– A business license if applicable.
– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
How do I send the required information?
To submit this information, follow the instructions in the banner at the top of the “Account Health” page in Seller Central:
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.jp to request a We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems. or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the “Funds withholding policy”:
We’re here to help
If you have questions about our policies or the required information, contact Selling Partner Support:
$ {USE ONLY FOR SELLERS WITH DISBURSEMENT FUNDS} You can see your balance and settlement information in the “Payments” section of Seller Central. If you have questions about these topics, send an email to payments-funds@amazon.co.jp.
Tomo_Amazon
Hello @Genki_Instruments ,
This is Tomo with Amazon. Thank you for asking about the issue on the seller forum.
To answer your question and assists you better, we would like you provide more detailed information about the documents you provided.
Have you checked document requirements on the notification you received before you provide them? Review team may not be able to verify your documents if does not meet the requirements.
If you would like to discuss your issue more specifically, you can open a new topic on the seller forum. In order to post a new topic, you can click on the category “Account Health” . From there, find the button “+ New Topic” on the top-right corner of the page.
The forum community is here to help you if you have any additional questions or concerns.
Thank you.
Tomo
