A-Z claim for item shipped on time but not delivered?
This is a new one for me and I can’t seem to find the answer. Package was shipped and scanned on time on the 5th, says it’s “moving through the network” on the 9th and no movement since. Since I purchased shipping on Amazon, should I instruct the customer to file an A-Z claim in this situation?
A-Z claim for item shipped on time but not delivered?
This is a new one for me and I can’t seem to find the answer. Package was shipped and scanned on time on the 5th, says it’s “moving through the network” on the 9th and no movement since. Since I purchased shipping on Amazon, should I instruct the customer to file an A-Z claim in this situation?
Seller_HiXOrt2PyhSMQ
For future reference.
If you used Amazon’s buy-shipping, and the tracking on Amazon shows an acceptance scan within the “ship-by” date range, you’re covered under the AtoZ Guarantee, and Amazon would refund the customer for you.
Here is a template: (You can find others in the forums.)
You may be eligible to request a refund under the AtoZ Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-z Guarantee Refund
To request a refund on an eligible order on a computer:
- Go to Your Orders .
- Locate your order in the list and click Problem with order.
- Select “Package didn’t arrive” from the list.
- Select Request refund.
- Enter your comments in the text box.
- Select Submit
To request a refund on an eligible order using a MOBILE device or CELL PHONE:
- Call 1-888-280-4331 or use Amazon’s mobile app to connect to Customer Support.
- Report that you “did not receive” your order.
- Request a refund.
Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
To receive the maximum refund allowed you need to select “Package didn’t arrive”
If you require further assistance, please call 1 (888) 280-4331, and refer to Order #
7件の返信
Seller_EkbLZUYSpmJEy
- What is the delivery window?
- Is it still within the delivery window time?
- How was it shipped? UPS, USPS, FEDEX?
- To what area of the country was it shipped? Are they experiencing weather related issues?
These things need to be considered before taking action. Has the customer contacted you? It is the season for shipment issues. We have had USPS take up to 14 days during this time of year on a package. But it was still within the expected delivery window we use during the holiday season so it was no problem for us.
Provide answers to the questions and it will be easier for the forum to give a little more guidance.
Seller_hpqzyS1zQbqJi
I used USPS first class domestic.
I went ahead and refunded her and I’ll try for a Safe T claim. If it goes through, great. If not, no huge deal. Que sera sera.
Thank you for your response.
Seller_HiXOrt2PyhSMQ
For future reference.
If you used Amazon’s buy-shipping, and the tracking on Amazon shows an acceptance scan within the “ship-by” date range, you’re covered under the AtoZ Guarantee, and Amazon would refund the customer for you.
Here is a template: (You can find others in the forums.)
You may be eligible to request a refund under the AtoZ Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-z Guarantee Refund
To request a refund on an eligible order on a computer:
- Go to Your Orders .
- Locate your order in the list and click Problem with order.
- Select “Package didn’t arrive” from the list.
- Select Request refund.
- Enter your comments in the text box.
- Select Submit
To request a refund on an eligible order using a MOBILE device or CELL PHONE:
- Call 1-888-280-4331 or use Amazon’s mobile app to connect to Customer Support.
- Report that you “did not receive” your order.
- Request a refund.
Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
To receive the maximum refund allowed you need to select “Package didn’t arrive”
If you require further assistance, please call 1 (888) 280-4331, and refer to Order #
Seller_hpqzyS1zQbqJi
If having to refund a $20 order out of my own pocket is the worst of my worries this holiday season, I’ll take it.
Seller_Ws3uFcnDbRtMM
You will be ineligible to file a SAFE-T claim if you initiate the refund. You can only file SAFE-T for orders refunded by Amazon.
